Global Ocean Ops Associate

Flexport; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Flexport in the United States is seeking an Ocean Operations Associate to help make global trade easy for customers. You will connect with forwarding partners, ocean carriers, and internal teams to deliver high-quality ocean freight operations across key trade lanes.

The role emphasizes operational execution, performance management, and partner engagement, with a focus on data-driven decision making, training, and continuous improvement to ensure compliant, efficient shipments.

Qualifications

• Bachelor’s degree required in logistics, supply chain, business, or related field.
• 3+ years of experience in professional logistics or supply chain operations.
• Hands-on experience in ocean export or import operations on main trade lanes (e.g. TPEB, Trans-Pacific Eastbound, from East Asia to the US and Canada).
• Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy.
• Professional proficiency in English, with excellent interpersonal and organisational skills.

Responsibilities

• Route cargo to ocean carrier contracts using allocation tools.
• Ensure compliance with international shipping regulations, company policies, and customer SOPs.
• Prepare presentations and analysis for monthly and quarterly partner review processes.
• Build and maintain an operational performance framework with processes and tools to measure partner performance.
• Drive performance management of freight forwarding partners, customs partners, and ocean carriers using global metrics, targets, dashboards, and reporting.
• Define and refine operational performance and product adoption metrics in alignment with other teams.
• Coach partners, identify training needs, and design training programmes to drive quality.

Skills

Analytical skills

English proficiency

Cross-functional collaboration

Communication skills

Problem-solving

Education

Bachelor’s degree in Logistics, Supply Chain, Business, or related field

Job description

Flexport in the United States is seeking an Ocean Operations Associate to help make global trade easy for customers. You will connect with forwarding partners, ocean carriers, and internal teams to deliver high-quality ocean freight operations across key trade lanes.

The role emphasizes operational execution, performance management, and partner engagement, with a focus on data-driven decision making, training, and continuous improvement to ensure compliant, efficient shipments.