Global Logistics Operations Associate

Flexport; California; Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Flexport is seeking a Global Operations Associate to join our North American team. You will own end-to-end movement of shipments within a regional network, coordinating with steamship lines, air carriers, and vendors to ensure on-time delivery and a high-quality client experience.

In this role, you will monitor KPIs and SLAs, follow SOPs, and escalate issues when needed. You’ll work with partners and internal teams to drive process improvements and support growth in a fast-paced environment.

Qualifikationen

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus).
• Bachelor’s Degree preferred.
• Able to adapt to new technology and can thrive in a fast-paced environment.
• Effective time management - be able to properly prioritize and manage a large volume of tasks.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing in client facing interactions.
• Teamwork and relationship-building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• Fluent in English.
• A "compliance first" attitude to keep regulators happy.

Aufgaben

• Be the “front line” to ensure the highest standard of the company quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

Kenntnisse

Logistics experience

English fluency

Attention to detail

Communication skills

Time management

Problem solving

Teamwork

Adaptability to technology

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

Flexport is seeking a Global Operations Associate to join our North American team. You will own end-to-end movement of shipments within a regional network, coordinating with steamship lines, air carriers, and vendors to ensure on-time delivery and a high-quality client experience.

In this role, you will monitor KPIs and SLAs, follow SOPs, and escalate issues when needed. You’ll work with partners and internal teams to drive process improvements and support growth in a fast-paced environment.