Global NPI Engineer: Onboarding, Demos & Customer Impact

NOKIA; Richardson (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Nokia is seeking a Global NPI Engineer to collaborate across Support, Product, Hardware & Software Engineering, and System Test to enhance customer onboarding and product quality. You will manage critical engagements, demonstrations, lab certifications, and complex escalations while guiding serviceability requirements and product lifecycle processes.

As a key liaison, you will drive adoption from FCS to GA, reproduce field issues, and develop collaterals.

Qualifications

• 15+ years of experience in the job offered or related roles.
• Proven experience in customer management, onboarding, and relationship-building in technical environments.
• Experience with Long Haul and/or Metro Optical Networks.
• Strong escalation management skills, with a track record of resolving critical customer issues.

Responsibilities

• Lead critical customer onboarding, including setup, configuration, training, and troubleshooting to ensure successful deployment and adoption.
• Act as the primary point of contact for customer management, fostering relationships during onboarding and early adoption.
• Support and lead customer demonstrations, lab certifications, and early product trials to showcase capabilities and ensure certification requirements are met.
• Handle escalations for critical customer issues with timely resolution and clear communication.
• Generate customer test plans for newly released hardware or software features to validate performance in customer environments.
• Contribute to Serviceability Requirements using customer feedback to enhance usability and quality.
• Act as a customer advocate in cross-functional meetings to improve experience and product quality.
• Provide initial escalation support for new Nokia hardware/software releases from FCS to GA.
• Reproduce early field issues, assist with lab testing, and create technical collaterals for broader communication.
• Collaborate cross-region to align on customer needs and product improvements.

Skills

Customer management

Onboarding

Escalation management

Technical communication

Product lifecycle

Automation basics (Python, SDN)

Networking concepts

Education

Bachelor's/Master's degree in electrical/electronic engineering, computer engineering, computer science, or telecommunications

Tools

Spirent

IXIA

Agilent

OTDR

OSA

BERT

Optical power meters

ROADM

EDFA

Raman amplifiers

Coherent transponders

Job description

Nokia is seeking a Global NPI Engineer to collaborate across Support, Product, Hardware & Software Engineering, and System Test to enhance customer onboarding and product quality. You will manage critical engagements, demonstrations, lab certifications, and complex escalations while guiding serviceability requirements and product lifecycle processes.

As a key liaison, you will drive adoption from FCS to GA, reproduce field issues, and develop collaterals.