Principal Global NPI Engineer

Turkish Aerospace Industries, Inc.; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Turkish Aerospace Industries, Inc. is seeking a Global NPI Engineer to collaborate across Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience, improve product quality, and ensure successful customer onboarding.

You will manage critical customer engagements, support onboarding activities, conduct demonstrations, drive lab certifications, and handle complex customer escalations, helping define serviceability requirements

Qualifications

• Experience collaborating across multiple functions to drive new product introductions.

Responsibilities

• Collaborate with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience and product quality.
• Manage critical customer engagements and onboarding activities.
• Conduct product demonstrations and drive lab certifications.
• Handle complex customer escalations and contribute to serviceability requirements.

Skills

Collaboration

Customer onboarding

NPI process

Lab certifications

Job description

The Global NPI Engineer is responsible for collaborating with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience, improve product quality, and ensure successful customer onboarding.

The role includes managing critical customer engagements, supporting product onboarding activities, conducting demonstrations, driving lab certifications, and handling complex customer escalations. The Global NPI Engineer contributes to the definition and implementation of Serviceability Requirements to improve product usability, operational efficiency, and overall customer experience.

In addition, the Global NPI Engineer supports the Product Lifecycle Process, guiding products from First Customer Ship (FCS) through General Availability (GA). Acting as a key liaison between customers, support organizations, and product development teams, the role helps ensure successful new product introductions, accelerated customer adoption, and continuous product improvement.