Global NOC Engineer — Hands-on, Multi-vendor Network

Black Mountain Dynamics; Mountain View (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Black Mountain Dynamics is seeking a Senior Network Operations Engineer to be the hands-on, IC backbone of our global enterprise network. You will monitor, troubleshoot, and remediate incidents in real time, triaging alerts in Data Dog, and driving service restoration across multi-vendor devices.

As a full-time embedded contractor, you will own incident response end-to-end in ServiceNow, contribute to runbooks, and support high-bandwidth data flow and critical facilities.

Qualifications

• Experience: 4+ years of hands-on network engineering or NOC engineering experience in a high-availability enterprise environment.
• Technical depth: Strong hands-on experience configuring and troubleshooting multi-vendor network devices via CLI and cloud-managed controllers, including Palo Alto Networks firewalls and Ruckus wireless (R1 preferred).
• Monitoring tools: Working proficiency with Data Dog or a comparable network/infrastructure monitoring and alerting platform — building dashboards, tuning alerts, and using telemetry to drive troubleshooting.
• ITSM tools: Practical experience working tickets, changes, and problems in ServiceNow or a comparable ITSM platform.
• Troubleshooting mindset: Demonstrated ability to independently diagnose and resolve complex network issues under time pressure.
• Communication: Clear written communication for ticket notes, incident updates, and shift handoffs.

Responsibilities

• Monitor Data Dog dashboards and investigate alerts to determine root cause.
• Perform proactive health checks and capacity trend reviews.
• Tune dashboards and alerts to improve signal quality.
• Troubleshoot issues via CLI and vendor controllers, and manage incidents in ServiceNow end-to-end.
• Participate in major incident bridges and drive toward resolution.
• Escalate to vendors or senior engineers as needed.
• Support Palo Alto firewalls and Ruckus wireless environments; multi-vendor troubleshooting.
• Hypercare deployment support and runbook/documentation contributions.

Skills

Network engineering

Multi-vendor CLI

Palo Alto Firewalls

Ruckus R1 Wireless

Data Dog monitoring

ServiceNow ITSM

Troubleshooting

Communication

Education

B.S. in Computer/Electrical Engineering or CS

Tools

CLI

Strata

ServiceNow

Job description

Black Mountain Dynamics is seeking a Senior Network Operations Engineer to be the hands-on, IC backbone of our global enterprise network. You will monitor, troubleshoot, and remediate incidents in real time, triaging alerts in Data Dog, and driving service restoration across multi-vendor devices.

As a full-time embedded contractor, you will own incident response end-to-end in ServiceNow, contribute to runbooks, and support high-bandwidth data flow and critical facilities.