Global Network Lead - SD-WAN, Security & Modernization

Tata Consultancy Services Limited; Benton Harbor (MI); Presencial; USD 110.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Parental Leaves

401K Plan and Financial Benefits

Certifications & Training Reinvestment

Descripción de la vacante

Tata Consultancy Services Limited is seeking an experienced Network Engineer to support a global enterprise network across 200+ sites. You will manage WAN, SD-WAN, wireless, and security technologies, lead major incidents, and collaborate with offshore teams and vendors.

The role requires strong stakeholder management, customer-facing skills, and experience with OEM/TAC engagement. Salary and benefits are competitive in the US market.

Formación

• 10+ years of Network Engineering and Operations experience.
• Experience supporting global enterprise networks with 200+ sites.
• Experience with WAN, SD-WAN, wireless and security technologies.
• Experience coordinating offshore support organizations.
• Strong customer-facing and stakeholder management skills.
• Experience with OEM/vendor management and TAC engagement

Responsabilidades

• Lead major incident and escalations management for network services.
• Act as primary technical liaison between Customer and TCS delivery teams.
• Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.
• Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.
• Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.
• Drive root cause analysis, trend analysis and service improvement initiatives.
• Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.
• Support network changes, upgrades, implementation and transition activities.
• Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.
• Support network refresh and lifecycle modernization initiatives.
• Review EOL/EOS device inventory and recommend technology refresh plans.
• Coordinate site network upgrades and deployment activities
• Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.
• Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
• Support event correlation, alert tuning, and proactive monitoring activities.
• Collaborate with automation teams on AI-led network operations initiatives.
• Drive continuous service improvement opportunities and automation use cases.

Conocimientos

Leadership

Stakeholder management

Customer-facing

Offshore coordination

Vendor management

TAC engagement

Herramientas

Cisco Routing & Switching

Cisco Wireless

Juniper Mist

VMware VeloCloud SD-WAN

Palo Alto Firewalls

Cisco ISE

SolarWinds

ServiceNow

AWS

GCP

VPN

DNS/DHCP/IPAM

Descripción del empleo

Tata Consultancy Services Limited is seeking an experienced Network Engineer to support a global enterprise network across 200+ sites. You will manage WAN, SD-WAN, wireless, and security technologies, lead major incidents, and collaborate with offshore teams and vendors.

The role requires strong stakeholder management, customer-facing skills, and experience with OEM/TAC engagement. Salary and benefits are competitive in the US market.