Global Mobility Team Lead (Onsite - Plano, TX)

Samsung Electronics America; Plano (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance (after 12 months)

Paid Time Off

Student Loan Program (after 12 months)

Wellness Incentives

and many more

Job summary

Samsung Electronics America in Plano, TX seeks an Expat Concierge to manage US onboarding for expatriates, support visa/Housing needs, and coordinate year‑round events. This role requires strong interpersonal skills, onsite presence, and the ability to handle sensitive information with discretion.

The position includes responsibilities from pre‑boarding planning to wind‑down support, with regular collaboration with HR and external providers.

Qualifications

• Minimum 4 years of experience and a Bachelor’s Degree in a related field or 2 years of related experience and a Master’s Degree.
• Knowledge of Korean business culture, etiquette, and practices is a plus.
• Experience administering and applying corporate policies at the individual level.
• Strong interpersonal verbal/written skills; essential for relationship building.
• Onsite customer facing experience is required.

Responsibilities

• Provide CONCIERGE SERVICES to Expats for US onboarding and onsite appearance to assist with DMV, SSA, USCIS, banks, etc.
• Provide ORIENTATION AND OTHER ONBOARDING SUPPORT to expats upon arrival, including housing and personal matters.
• Coordinate as EVENT PLANNER for expats with year‑round events, seminars, and recreation activities.
• Review and prepare expats pre‑boarding planning system.
• Maintain ongoing communications with expats regarding subsidies, visa, housing and related needs.
• Review and process internal administration in NA database and troubleshoot issues.
• Conduct individual orientation for new expats, including forms, bank accounts, onboarding, visa questions.
• Prepare organization and external providers for arrival of expats; wind‑down support for departing expats.
• Provide expat data management and reporting to C‑suite; back‑up for all expat matters.

Skills

Onsite customer facing

Interpersonal skills

Verbal and written communication

Attention to detail

Independent working

Travel availability

Education

Bachelor’s degree in related field

Master’s degree

Job description

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

• Provide CONCIERGE SERVICES to Expats for their US onboarding to support ONSITE APPEARANCE to facilitate US Govt Doc such as DMV, SSA, USCIS, Bank, etc.
• Provide ORIENTATION AND OTHER ONBOARDING SUPPORT to expats upon arrival, including assistance with housing and other personal matters
• Support as EVENT PLANNER TO FACILITATE AND COORDINATE YEAR-ROUND EVENTS for expats including in-house or external seminars and recreation activities
• Review and prepare expats pre-boarding planning system
• Maintain on-going communications with expats regarding various subsidies, visa, housing and any other matters that they may require assistance
• Review and process internal administration in NA database.
• Troubleshoot relevant issues as necessary.
• Conduct individual orientation for new expats to explain for the completion of required forms, opening of bank accounts, housing, onboarding, VISA examiner questions,
• Prepare organization and external service providers for the arrival of expats
• Provide active support to departing expats related to their wind-down in the US
• Provide support to expatriates as required and as requested
• Proactively seek out ways in which to improve the expatriate experience
• Own the transition process from US to Suwon, Korea support and related ad-hoc as necessary
• Primary back-up for all expat related matters including but not limited to I-9 support, onboarding, benefits, transition, relocation, mobility program, and data management
• Conduct regularly scheduled training to TA population for expat matters
• Own expat data management and reporting to C-suite

Skills and Qualifications

Qualifications Minimum 4 years of experience and a Bachelor’s Degree in a related field or 2 years of related experienced and a Master’s Degree Knowledge of Korean business culture, etiquette, and practices is a plus. Experience in administering and applying corporate policies at the individual level. Strong interpersonal verbal/written skills; especially in person, on a client site. This is critical to relationship building and expectations. Strong critical thinking skills and ability to be self-sufficient Attention to detail and commitment to administrative responsibilities. Onsite customer facing experience. Ability to quickly and accurately evaluate a technical situation while managing the operational challenges. Working independently and able to manage reprioritization of tasks/events/commitments quickly based on contract, client, and business situations. Highly skilled at prioritization, planning, working independently all within standard policies and business standards. 2+ years of Direct Experience, Legal assistance experience is a plus Dress code: Business professional. Onsite In Plano, Texas office Monday through Friday Travel up to 10% #LI-RM1

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• and many more

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).