Global Membership Systems & Analytics Director

The Nature Conservancy; Arlington (VA); On-site; USD 113,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Parental leave

Paid time off

Job summary

The Nature Conservancy is seeking a Director, International Membership Systems, Operations and Analytics to lead the CRM stack and analytics across multiple countries. You will guide cross-country teams, align business processes with fundraising goals, and drive data-driven decision making.

You will manage reporting architecture, vendor relationships, and system design to optimize donor revenue and operational efficiency in the expanding international membership program.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 6 years’ experience as a business professional in IT or related field.
• Experience with Constituent/Customer Relationship Management or marketing technologies and change management.
• Experience in analyzing and modeling business processes, evaluating options and recommending solutions.
• Experience with IT systems and software development methodologies.
• Experience with relational databases; SQL a plus.
• Experience with report development, delivery and adoption.
• Experience in data visualization and Excel.
• Supervisory experience leading multi-disciplinary teams across countries.
• Experience in customer management, vendor management and SLAs.
• Strong communication skills; ability to present to diverse audiences.
• Project management experience.
• English is required.

Responsibilities

• Lead CRM platform and analytics across multiple countries to optimize fundraising.
• Oversee business processes for fundraising, gift processing, and data governance.
• Drive architecture and reporting capabilities for decision support.
• Manage vendor relationships and project portfolio in a hub-and-spoke model.

Skills

CRM experience

Data modeling

Process analysis

Stakeholder communication

Leadership

Project management

English language

Education

Bachelor's degree in a relevant field

Tools

SQL

Relational databases

Report development

Data visualization

Job description

The Nature Conservancy is seeking a Director, International Membership Systems, Operations and Analytics to lead the CRM stack and analytics across multiple countries. You will guide cross-country teams, align business processes with fundraising goals, and drive data-driven decision making.

You will manage reporting architecture, vendor relationships, and system design to optimize donor revenue and operational efficiency in the expanding international membership program.