Director, International Membership Systems, Operations and Analytics

The Nature Conservancy (All); Arlington (TX); On-site; USD 113,000 - 165,000; Full time

Job summary

The Nature Conservancy seeks a Director, International Membership Systems, Operations and Analytics to build and manage the technology stack expanding the membership programs beyond the US, currently Hong Kong and Indonesia, with new country deployments every two years. Leads cross-country teams to deliver donor-centric systems and data-driven fundraising decisions to maximize revenue and efficiency.

You will own the CRM platform, analytics and business processes across countries, participate in

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 6 years’ IT/business experience.
• CRM/marketing tech experience and change management.
• Ability to analyze and model business processes; evaluate options.
• Experience with IT systems and SDLC methodologies.
• Relational databases familiarity; SQL is a plus.
• Report development and adoption across functions.
• Data visualization experience; proficient in Excel.
• People management across multiple countries.
• Customer and vendor management with SLAs.
• Defining and documenting complex systems and requirements.
• Strong communication and presentation skills.
• Project management experience.
• English language proficiency required.

Responsibilities

• Oversee CRM platform and related systems across countries.
• Lead reporting and analytics programs to optimize fundraising.
• Design and oversee fundraising business processes and data governance.
• Guide architecture for reporting capabilities across the stack.
• Participate in strategic planning, vendor evaluation, and project delivery.

Skills

Bachelor’s degree

6 years IT exp

CRM/Marketing tech

Process analysis

IT systems & SDLC

SQL

Report development

Data visualization

People management

Vendor & customer mgmt

Systems requirements

Communication

Project management

English proficiency

Education

Bachelor’s degree in a technical field

Tools

SQL

CRM software

Power BI

Job description

What We Can Achieve Together:

The Director, International Membership Systems, Operations and Analytics is responsible for standing and managing the technology stack for the expansion of the membership programs outside the US, currently Hong Kong and Indonesia and with one country being deployed every two years. Leads and manages the business processes and analytics for the membership programs across multiple countries to provide efficient and donor-centric systems and operations and to enable data-driven fundraising decisions to maximize each country’s revenue, donor growth and operational fundraising efficiency. Provides direction and leadership to a multidisciplinary team operating in a hub and spoke model with a central team (hub) along with local teams (spokes) in each of the individual countries.

The Director, International Membership Systems, Operations and Analytics leads and manages the constituent relationship management (CRM) platform and affiliated systems within the technology stack, the reporting and analytics program, and business processes across multiple countries to meet strategic goals. They are responsible for both the systems product and the associated services. They participate in strategic planning, design, vendor evaluation, implementation, and management of multiple projects related to the systems. They lead the design and oversight of business processes related to fundraising activities, gift processing, data governance and integrity and systems. They oversee the architecture development for reporting capabilities and deployment of the suite of reports with the goal of optimizing fundraising and operations and guiding the analysis and insights for decision making across the multidisciplinary membership team in each country.

We’re Looking for You:

Are you passionate about building capabilities that span across systems, business operations, and analytics? What if you could expand these skills across multiple countries? Join us in our dynamic team and be part of an exciting journey where you'll have the opportunity to make an impact on a global scale.

What You’ll Bring:

• Bachelor’s degree in relevant technical discipline or equivalent technical experience.


• 6 years’ experience as a business professional in IT or related field.


• Experience with Constituent/Customer Relationship Management or marketing technologies and change management associated with new tools and ways of working.


• Experience in analyzing and modeling business processes, evaluating options and recommend solutions.


• Experience with IT systems and software development methodologies.


• Experience with relational databases; working knowledge of SQL a plus.


• Experience with report development, delivery and adoption across functions.


• Experience in Data Visualization and proficiency in Excel.


• Supervisory experience or managing a team of muti-disciplinary professionals across multiple countries.


• Experience in customer management, vendor management and service level agreements Experience in defining and documenting complex systems and operational requirements.


• Experience in communicating and presenting effectively with internal and external audiences.


• Project management experience.


• English is required.

Salary Information:

The starting pay range for a candidate selected for this position is generally within the range of $113,450 - $165,450. This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.

Who We Are:

The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.

One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience.

What We Bring:

Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world!

TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our Benefits and Perks here.

We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role, so we highly encourage candidates to apply as soon as possible.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The successful applicant must meet the requirements of The Nature Conservancy's background screening process.

Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to [e-mail] with Request for Accommodation in the subject line.