Global Member Experience Director — Luxury Hospitality

Relais & Châteaux; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Relais & Châteaux seeks a leader to coordinate an international team and support members across 20 delegations. The role involves deploying HQ services and implementing local action plans, with Europe-based focus and approximately 50% travel worldwide.

The ideal candidate has deep knowledge of hospitality and luxury sectors and fluency in English and French, enabling strong cross-cultural collaboration with hotels and restaurants in the network.

Qualifications

• Experience leading international teams and cross-cultural collaboration.
• Strong interpersonal and cross-cultural communication abilities.
• Fluency in English and French is essential.

Responsibilities

• Oversees the Employer Brand team and HR tool usage.
• Plans and executes all Association member meetings.
• Coordinates an international team of 12 Delegation Directors and supports members across 20 delegations.
• Deploys HQ services and implements local action plans.

Skills

International management

Interpersonal skills

Hospitality industry knowledge

English fluency

French fluency

Job description

Relais & Châteaux seeks a leader to coordinate an international team and support members across 20 delegations. The role involves deploying HQ services and implementing local action plans, with Europe-based focus and approximately 50% travel worldwide.

The ideal candidate has deep knowledge of hospitality and luxury sectors and fluency in English and French, enabling strong cross-cultural collaboration with hotels and restaurants in the network.