Global Medical Information Specialist

PrimeVigilance Ltd.; Raleigh, Northern (NC, KY); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

PrimeVigilance Ltd. is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

In this role you will provide approved responses to inquiries from healthcare professionals, patients, and clients, document adverse events, and participate in 24/7 out-of-hours support to ensure timely information delivery. You will work within a global pharmacovigilance setting that values accuracy, compliance,

Qualifikationen

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call centre experience preferred
• Comfortable receiving enquires by phone
• Ability to perform out-of-hours service if required
• Time and issue management, delegation, organization and multitasking skills with good attention to detail
• Strong interpersonal and communication skills
• Advanced English skills, both verbal and written

Aufgaben

• To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Kenntnisse

Advanced English skills

Customer service experience

Phone communication

Out-of-hours availability

Time management

Ausbildung

Life science / biomedical degree

Jobbeschreibung

PrimeVigilance Ltd. is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

In this role you will provide approved responses to inquiries from healthcare professionals, patients, and clients, document adverse events, and participate in 24/7 out-of-hours support to ensure timely information delivery. You will work within a global pharmacovigilance setting that values accuracy, compliance,