Global MCN Service Delivery Leader

Biogen, Inc.; Cambridge (MA); On-site; USD 160,000 - 220,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life ins.

Fitness & Wellness programs

Paid vacation & year-end shutdown

Holidays + personal time off

Job summary

Biogen is seeking an Associate Director of Service Delivery for MCN Global Solutions to lead planning, governance, delivery, and support of Biogen's manufacturing control technology platform. This role covers global sites, budget management, and regulatory-aligned operations.

You will influence priorities, manage vendor relationships, and ensure secure, compliant platform performance across manufacturing facilities in the US and globally.

Qualifications

• BS/BA required in Life Sciences, engineering, or IT related discipline.
• 10+ years of relevant experience as an IT/OT engineer in the pharmaceutical industry or equivalent.
• Deep knowledge of IT architecture, IT infrastructure, IT quality, and cybersecurity.

Responsibilities

• Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, and platform services such as data replication and recovery.
• Provide departmental leadership for cybersecurity, infrastructure resilience, and operational continuity of Biogen’s global MCN environment.
• Manage the execution of MCN projects across multiple production environments by developing project plans, tracking milestones, and coordinating resources.
• Lead tactical delivery of infrastructure modernization and cybersecurity initiatives to improve platform reliability and security.
• Develop and manage the annual MCN platform budget, including investment prioritization and vendor spend.
• Lead and develop professional staff and extended partner resources by setting priorities and coaching performance.
• Coordinate project execution with site teams, Manufacturing IT, Infrastructure & Operations, Cybersecurity, vendors, and service providers.
• Influence investment decisions aligned to business objectives and annual plans.
• Establish standards and lifecycle practices that reduce risk and ensure secure, compliant platforms.
• Approve MCN standards, project deliverables, roadmap priorities, and team objectives within approved plans and policies.

Skills

IT architecture

Cybersecurity

Regulatory compliance

Project management

Leadership

Life sciences

Education

BS/BA in Life Sciences or IT

Job description

Biogen is seeking an Associate Director of Service Delivery for MCN Global Solutions to lead planning, governance, delivery, and support of Biogen's manufacturing control technology platform. This role covers global sites, budget management, and regulatory-aligned operations.

You will influence priorities, manage vendor relationships, and ensure secure, compliant platform performance across manufacturing facilities in the US and globally.