Associate Director, Service Delivery- MCN Global Solutions Pharmaceutical Operations & Technology IT

Biogen; Milwaukee (WI); On-site; USD 160,000 - 220,000; Full time

Job summary

Biogen is seeking an Associate Director of Service Delivery for the Manufacturing Control Network (MCN) Global Solutions. You will lead architecture, governance, and delivery for a secure, compliant platform across global sites, influencing investments and ensuring operational continuity.

The role may be based in Cambridge, MA or RTP, NC; salary ranges reflect both locations. You will manage budgets, resources, and vendor relationships while developing teams and ensuring service excellence.

Qualifications

• Strong background in IT architecture, infrastructure, quality, and cybersecurity.
• Experience managing geographically dispersed integration partners for critical IT applications.
• Knowledge of software validation and GxP in Life Sciences environments.
• Experience supporting compliance audits (internal/external).

Responsibilities

• Lead global MCN architecture roadmap and platform services.
• Oversee cybersecurity, infrastructure resilience, and operational continuity.
• Plan and govern MCN project delivery across multiple environments.
• Develop annual MCN budget and prioritize investments.
• Coach staff and coordinate with site teams, vendors, and service providers.

Skills

IT architecture

Cybersecurity

Regulatory compliance

Vendor & partner management

Audits & quality

Education

BS/BA in Life Sciences, engineering, or IT

Job description

About This Role:

As the Associate Director of Service Delivery for MCN (Manufacturing Controlled Network) Global Solutions, you'll play a crucial role in leading the planning, governance, delivery, and support for Biogen's global Manufacturing Control Network technology platform. This position is vital in ensuring that all manufacturing sites operate seamlessly on secure and reliable platforms that meet regulatory, cybersecurity, and operational continuity requirements. You will set priorities, allocate resources, manage project delivery, and oversee budgets while fostering internal team development and ensuring service provider excellence across global manufacturing facilities. As part of the Manufacturing IT leadership team, you will influence area priorities and investment decisions, aligning them with business objectives and annual plans. Your contributions will be integral to maintaining the integrity and efficiency of Biogen's manufacturing processes.

This position can be based in either Cambridge, MA location or Research Triangle Park, NC location. The pay range posted encompasses the pay range for both potential work locations. Actual pay will be determined by the selected candidate’s work location, as well as relevant experience and qualifications.

What You’ll Do

• Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, and platform services such as data replication and recovery.
• Provide departmental leadership for cybersecurity, infrastructure resilience, and operational continuity of Biogen’s global MCN environment.
• Manage the execution of MCN projects across multiple production environments by developing project plans, tracking milestones, and coordinating resources.
• Lead tactical delivery of infrastructure modernization and cybersecurity initiatives to improve platform reliability and security.
• Develop and manage the annual MCN platform budget, including investment prioritization and vendor spend.
• Lead and develop professional staff and extended partner resources by setting priorities and coaching performance.
• Coordinate project execution with site teams, Manufacturing IT, Infrastructure & Operations, Cybersecurity, vendors, and service providers.
• Influence investment decisions aligned to business objectives and annual plans.
• Establish standards and lifecycle practices that reduce risk and ensure secure, compliant platforms.
• Approve MCN standards, project deliverables, roadmap priorities, and team objectives within approved plans and policies.

Who You Are:

You are a strategic thinker with a strong background in IT architecture and infrastructure. Your deep understanding of cybersecurity and regulatory compliance makes you a trusted leader in managing complex technology platforms. You excel in fostering teamwork and developing professional staff, and you possess a keen ability to align resources with departmental objectives. Your experience in the pharmaceutical industry equips you with the necessary skills to navigate and manage projects within regulated environments, ensuring operational excellence.

Required Skills

• BS/BA required in Life Sciences, engineering, or IT related Discipline.
• 10+ years of relevant experience as an IT OT engineer in the pharmaceutical industry or equivalent.
• Deep knowledge of IT architecture, IT infrastructure, IT quality, and cybersecurity.
• Experience managing geographically dispersed systems integration partners for critical IT applications.
• Command of software validation and GxP processes in a Life Sciences regulated environment.
• Experience supporting compliance and internal/external audits.

Preferred Skills

• Strong leadership and people development skills.
• Excellent project management and resource coordination abilities.
• Ability to manage complex cybersecurity and infrastructure challenges.

Job Level: Management

Additional Information

The base compensation range for this role is: $160,000.00-$220,000.00

Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

Benefits

In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.