Global Market Data Platform Delivery Lead

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase seeks a Product Delivery Manager to own the stability and end-to-end delivery of market data platforms across global business lines. You will drive automation, incident management, and resiliency initiatives while coordinating with vendors and cross-functional teams in a follow-the-sun model.

The role emphasizes operational excellence, release management, and strategic platform initiatives from planning through production to support critical trading workflows.

Qualifications

• Formal training or certification on product engineering concepts and 5+ years applied experience
• Experience supporting virtual desktop and application streaming environments
• Strong TCP/IP troubleshooting skills and infrastructure knowledge
• Proven experience managing production incidents and resolving complex technical issues in a high-availability environment
• Strong communication skills with the ability to engage traders, technology teams, vendors, and senior stakeholders effectively
• Experience with change management and incident management processes in a regulated financial services environment
• Hands-on experience with automation technologies such as PowerShell, Python, REST APIs, or similar tools
• Strong documentation, organizational, and time management skills with the ability to manage multiple concurrent priorities

Responsibilities

• Own the stability, performance, and end-to-end product delivery of strategic market data platforms across global business lines
• Support and manage broker and trading applications including Tradeweb, ICAP, BrokerTec, Tullett Prebon, and Tradition
• Develop and drive automation solutions to improve efficiency, service quality, and incident resolution across the platform
• Monitor service health, analyze operational trends and metrics, and lead continuous improvement initiatives
• Lead software releases, upgrades, migrations, and strategic platform initiatives from planning through production
• Partner with business, operations, engineering, and vendor teams to deliver technology solutions aligned to business priorities
• Lead major incident response, root cause analysis, and problem remediation to reduce recurring issues
• Manage daily operations, change management, and the transition of new services into production support
• Manage vendor relationships, service performance, escalations, and technology roadmaps to ensure delivery commitments are met
• Drive resiliency initiatives including disaster recovery, capacity planning, and elimination of single points of failure
• Own technology risks, control gaps, audit findings, and regulatory remediation activities

Skills

Product delivery

Market data platforms

Automation

Vendor management

Incident management

Stakeholder engagement

TCP/IP troubleshooting

Python/PowerShell

Change management

Documentation

Tools

Geneos

Grafana

Splunk

Dynatrace

PowerShell

Python

REST APIs

Job description

JPMorganChase seeks a Product Delivery Manager to own the stability and end-to-end delivery of market data platforms across global business lines. You will drive automation, incident management, and resiliency initiatives while coordinating with vendors and cross-functional teams in a follow-the-sun model.

The role emphasizes operational excellence, release management, and strategic platform initiatives from planning through production to support critical trading workflows.