Global Major Incident Leader & Incident Command

Visa; Highlands Ranch (CO); Ibrido; USD 167.000 - 267.000; Tempo pieno

Vantaggi offerti da questo lavoro

Visa benefits

Descrizione del lavoro

Visa seeks a seasoned Director of Major Incident Management to own and advance Visa's global incident response strategy and operating model. You will lead a distributed team, managing cross-functional incident response with engineering, security, and operations while keeping executive leadership informed during high-severity events.

You will define governance, automation, and AI-enabled practices to improve resilience, detection, and service restoration, while fostering a culture of learning and

Competenze

• 10+ years of relevant work experience in technology operations or incident management.
• Experience leading global major incidents with cross-functional teams.
• Strong executive communication and governance skills.

Mansioni

• Lead Visa's global Major Incident Management with 24x7 coverage.
• Drive rapid remediation, incident response, and post-incident reviews.
• Define standards, KPIs, and governance for incident handling.
• Coach leaders across engineering, security, and operations.

Conoscenze

Incident Management Leadership

Executive Communications

Operational Governance

Automation & AI in Ops

Cross-functional Collaboration

Formazione

Bachelor’s Degree or higher

Strumenti

ITSM

Cloud Platforms

Observability Tools

SRE Principles

Descrizione del lavoro

Visa seeks a seasoned Director of Major Incident Management to own and advance Visa's global incident response strategy and operating model. You will lead a distributed team, managing cross-functional incident response with engineering, security, and operations while keeping executive leadership informed during high-severity events.

You will define governance, automation, and AI-enabled practices to improve resilience, detection, and service restoration, while fostering a culture of learning and