Dispatcher II

AIT Worldwide Logistics, Inc.; Secaucus (NJ); On-site; USD 38,000 - 53,000; Full time

Job summary

AIT Worldwide Logistics, Inc. is seeking a Dispatcher II in Secaucus, NJ to manage end-to-end dispatch operations, coordinate vehicle schedules, and resolve service issues. You will optimize routing, maintain documentation, and ensure SLA compliance across stakeholders.

The role requires 3+ years in logistics or customer service, strong multitasking, and team collaboration across time zones, with a wage range of $27.40–$38.70 per hour.

Qualifications

• High School diploma or GED required.
• 3+ years experience in customer service/operations.
• 3+ years experience in supply chain or logistics.

Responsibilities

• Route local freight and dispatch drivers and track shipments.
• Enter event data into MyAIT & AS400 accurately and promptly.
• Act as central contact between clients and agents for updates.
• Handle inbound calls, chats, and emails to resolve issues.
• Assist in scheduling and coordinating deliveries with customers.
• Ensure same-day shipments are marked complete and updated in systems.
• Audit records for photo documentation and compliance.
• Maintain detailed records of interactions and dispatch activities.
• Ensure independent contractors meet SLAs and optimize routing for cost efficiency.
• Perform other duties as assigned and comply with policies.

Skills

Customer service

Dispatch operations

SLA compliance

Communication skills

Team collaboration

Attention to detail

Problem solving

Freight rate calculations

Education

High School diploma / GED

Some College / Associate's Degree

Tools

AS400 tracking system

MyAIT

CargoWise / CCS

Microsoft Office

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Dispatcher II will conduct end-to-end dispatch operations by coordinating vehicle schedules, managing client and contractor communications, resolving service issues, ensuring SLA compliance, optimizing routing, and maintaining accurate documentation to support efficient and high-quality logistics execution.

Responsibilities

• Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight
• Timely event data entry of shipment milestones into MyAIT & AS400 tracking system - pickup, delivery, obtain proof of delivery
• Serve as a central point of contact between clients and agents, delivering timely updates and facilitating smooth coordination across all stakeholders.
• Handle inbound calls, internal chats, and email inquiries related to shipments and services, ensuring swift issue resolution and consistent communication.
• Provide customer service to identify and meet specific customer needs
• Proactively reach out to customers to schedule, confirm, or adjust delivery and service appointments, ensuring successful coordination and follow-through.
• Ensure all same-day shipments are accurately marked as completed in the system and communicate any changes or updates to relevant parties.
• Audit system records to verify photo documentation upon order completion and evaluate the quality of submitted images for compliance.
• Maintain detailed records of customer interactions, service activities, and dispatch-related data to support operational transparency and continuous improvement.
• Ensure Independent Contractors comply with client-specific service level agreements (SLAs), while securing competitive service rates through effective negotiation and continuously optimizing routing to enhance delivery performance and minimize operational delays.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $27.40-$38.70 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education

• High School degree or GED (required)
• Some College/Associate's Degree (preferred)

Experience

• 3+ years experience in customer service/operations. (required)
• 3+ years experience in Supply chain, or logisitics experience (required)

Knowledge, Skills, and Abilities

• Ability to multi-task with strong attention to detail Medium
• Must be able to work in a team setting, across multiple time zones and global geographies Medium
• Ability to determine resources to meet and exceed company and customer expectations Medium
• Ability to problem solve and be solution oriented Medium
• Individual must have a self-starter mentality and is adaptive and flexible Medium
• Ability to calculate freight rates and amounts such percentages, area, circumference, and volume Medium
• Proficient Computer Skills Medium

Licenses and Certifications

• CCS-Certified Coding Specialist - CargoWise CCS/CCO (preferred)
• - DG (preferred)

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail - on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.