Global Logistics Customer Service & Imports Coordinator

Hapag-Lloyd AG; Georgia; On-site; USD 42,000 - 62,000; Full time

Job summary

Hapag-Lloyd AG in Georgia is seeking a Coordinator of Sales Steering Imports to coordinate sales efforts in import/export trades and drive customer performance.

You will work with Trade Management, establishing opportunities and acceptable rates while ensuring compliance, accuracy, and timely communications with customers and internal teams.

This role emphasizes problem solving, documentation, and a proactive approach to move cargo efficiently across borders.

Qualifications

• Associates Degree required and 2 years’ experience in the Maritime Industry preferred.
• Strong communication and organizational abilities necessary.
• Ability to coordinate with internal/external customers.
• Proficient in MS Office and shipping documentation.

Responsibilities

• Provide full customer service on all inbound questions including arrival information, charges due, delivery location of cargo and information on Bill of Lading and Manifest to consignee.
• Adhere to PREX, Process Excellence, as available in HIP.
• Prepare Customs Manifests and Freight Manifests where applicable.
• Collaborate with GSC Global Service Centers on import document preparation and release as required.
• Capture any import disputes communicated directly by customer or GSC.
• Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues.
• Communicate with internal and external customers via e-mail and phone when additional information is necessary for a shipment.
• Facilitate the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order, and filing Customs entry for empty containers.
• Arrange Mini Land Bridge transportation and bookings on carriage in conjunction with GSC team as necessary.
• Prepare cargo release, issue delivery orders and support customers with proper information and processes in conjunction with the GSC team as necessary.
• Contact customers if goods are placed on hold by Customs or Agriculture.
• Keep proper archives and maintain files of data as required by ISO9002 where applicable.
• Investigate and resolve problems.
• Communicate with Customs regarding correction letters and/or other relevant information pertaining to a shipment.
• Prepare invoices for any additional charges that may have been incurred on a shipment.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Detail oriented

Education

Associates Degree in Maritime or related field

Tools

MS Office

MS Teams

Excel

Job description

Hapag-Lloyd AG in Georgia is seeking a Coordinator of Sales Steering Imports to coordinate sales efforts in import/export trades and drive customer performance.

You will work with Trade Management, establishing opportunities and acceptable rates while ensuring compliance, accuracy, and timely communications with customers and internal teams.

This role emphasizes problem solving, documentation, and a proactive approach to move cargo efficiently across borders.