Global Logistics & Customer Experience Leader

The Wonderful Company; California (MO); Hybrid; USD 130,000 - 145,000; Full time

Job summary

The Wonderful Company is seeking a Senior Manager, International Logistics & Customer Service to lead logistics and customer service across 65+ global markets. This role requires 8+ years in international logistics, proven leadership skills managing geographically dispersed teams, and a strong operational mindset.

The successful candidate will oversee day-to-day operations, ensure service reliability, and drive continuous improvement initiatives. The position offers a hybrid work model based in West Los Angeles, CA, with a salary range of $130,000 - $145,000 plus potential bonus.

Qualifications

• 8+ years of experience in international logistics, customer service or global supply chain operations.
• Proven leadership experience managing remote teams with direct reports across regions.
• Strong operational mindset with ability to execute and lead effectively.

Responsibilities

• Lead execution of international logistics and customer service operations.
• Manage, coach and develop regional leaders ensuring strong performance.
• Oversee customs clearance and compliance in all international markets.

Skills

International logistics management

People leadership

Cross-functional collaboration

Analytical and problem-solving skills

Education

Bachelor’s degree in Supply Chain, Logistics, Business or a related field

Job description

The Wonderful Company is seeking a Senior Manager, International Logistics & Customer Service to lead logistics and customer service across 65+ global markets. This role requires 8+ years in international logistics, proven leadership skills managing geographically dispersed teams, and a strong operational mindset.

The successful candidate will oversee day-to-day operations, ensure service reliability, and drive continuous improvement initiatives. The position offers a hybrid work model based in West Los Angeles, CA, with a salary range of $130,000 - $145,000 plus potential bonus.