Global Loan Services Operations Manager

2001 SSB&T; Quincy (MA); On-site; USD 60,000 - 101,000; Full time

Benefits offered by this job

401K with company match

Insurance coverage including medical,

Paid time off

Employee Assistance Program

Incentive compensation

Job summary

State Street Corp in Quincy, MA seeks a skilled professional to manage client servicing for bank loan debt within complex fund structures. You will act as primary contact for operational issues, coordinate production activities of Client Support Specialists, and drive process improvements while meeting aggressive deadlines in a high-volume environment.

The role requires a BS/BA, 5–7 years in financial services with Bank Loan asset experience; proficiency with Wall Street Office (WSO); strong

Qualifications

• BS/BA degree required; 5–7 years of related experience in financial services.
• Experience working with Bank Loan asset class preferred.
• Proficiency with Wall Street Office (WSO).

Responsibilities

• Act as primary contact and escalation point for operational issues.
• Receive and resolve inquiries from clients and internal teams; ensure timely resolution.
• Maintain and monitor open items, issues, logs and project lists.
• Coordinate production activities of Client Support Specialists 1–Senior Specialists.
• Assist with client conversions and other client projects.
• Identify and implement consistent operational best practices.

Skills

Client management

Team management

Multi-point reconciliations

Fund accounting

Custody

Vendor data sourcing

Automation

Education

BS/BA degree

Tools

WSO

Job description

State Street Corp in Quincy, MA seeks a skilled professional to manage client servicing for bank loan debt within complex fund structures. You will act as primary contact for operational issues, coordinate production activities of Client Support Specialists, and drive process improvements while meeting aggressive deadlines in a high-volume environment.

The role requires a BS/BA, 5–7 years in financial services with Bank Loan asset experience; proficiency with Wall Street Office (WSO); strong