Global Leader, Technical Implementation Services

State Street; New Jersey; On-site; USD 170,000 - 253,000; Full time

Job summary

State Street, via Charles River Development, seeks a Global Head of Technical Implementation Services to lead a global team delivering multi-tier financial implementations. This role partners with Sales, Product Management, Engineering and QA to drive successful deployments and client value.

You will architect technical direction, ensure staffing, mentor staff, and maintain strong client relationships while aligning delivery with strategic objectives and revenue targets.

Qualifications

• Experience implementing financial systems and delivering multi-tier financial applications.
• Experience managing portfolio of clients and building senior level relationships.
• Proven experience in managing team of 10+ consultants.
• Ability to apply priorities and match staff ability to customer requirements.
• Strong analytical and problem-solving skills.
• Strong communication and inter-personal skills.
• Ability to develop and manage cross functional processes and project timelines.
• Understanding of the implementation lifecycle and methodologies.
• Proven ability to recommend and apply industry and technical best practices.
• Strong contributor with high motivation, initiative, and independence.
• 10+ years of experience.
• Specific knowledge of the investment industry (financial instruments, workflows, major players, trends).
• Strong management background; ability to work tactically and strategically.

Responsibilities

• Oversee technical practice managers, senior implementation managers, and consultants on client projects.
• Hire staff; mentor, train and motivate.
• Ensure staffing and utilization targets are met.
• Achieve TIS group revenue goals and utilization targets.
• Conduct regular technical project reviews and resolve issues.
• Work hands-on with clients to ensure on-time, on-budget delivery and high satisfaction.
• Be the liaison to Sales, R&D and other departments to share expertise and resolve dependencies.
• Set technical direction for projects, including AI adoption.
• Ensure adherence to policies and procedures.
• Participate in Sales: present methodologies and respond to design questions.
• Prepare estimates, assumptions, and SOWs for delivery and contracts.
• Lead staff reviews and compensation discussions.
• Maintain 20–30% utilization through value-add activities.

Skills

Staff leadership

Financial systems

Client relationship management

Cross-functional collaboration

Project estimation

AI adoption

Strategic planning

Education

BA/MS in Finance, Economics, Financial Engineering, CS

Job description

State Street, via Charles River Development, seeks a Global Head of Technical Implementation Services to lead a global team delivering multi-tier financial implementations. This role partners with Sales, Product Management, Engineering and QA to drive successful deployments and client value.

You will architect technical direction, ensure staffing, mentor staff, and maintain strong client relationships while aligning delivery with strategic objectives and revenue targets.