Global L&D Trainer & Coach for Customer Experience

TTEC; United States; On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus opportunities

Benefits package

Job summary

TTEC is seeking a seasoned Trainer to join our Learning and Development team in Windsor, Ontario, Canada. You will register associates for classes, facilitate new hire trainings, and deliver client trainings in line with requirements and standards.

Ideal candidates have a background in training or adult learning, strong customer service, and excellent communication and coaching skills. Proficiency with MS Office, Oracle, Kronos or similar systems is preferred, and call center experience is a

Qualifications

• Background in training or adult learning.
• Strong customer service orientation and communication.
• Coaching skills and ability to work with diverse populations.
• Experience with MS Office, Oracle, Kronos or similar systems.
• Call center experience is a plus.

Responsibilities

• Register associates for classes and coordinate trainings.
• Facilitate new hire trainings and client trainings.
• Analyze and consolidate data to deliver timely, accurate training per client requirements.

Skills

Training background

Adult learning

Customer service orientation

Interpersonal skills

Coaching skills

Attention to detail

Procedural adherence

MS Office

Oracle

Kronos

Tandberg or similar tech

Call center experience

Tools

MS Office

Oracle

Kronos

Tandberg

Job description

TTEC is seeking a seasoned Trainer to join our Learning and Development team in Windsor, Ontario, Canada. You will register associates for classes, facilitate new hire trainings, and deliver client trainings in line with requirements and standards.

Ideal candidates have a background in training or adult learning, strong customer service, and excellent communication and coaching skills. Proficiency with MS Office, Oracle, Kronos or similar systems is preferred, and call center experience is a