Global L&D Leader for Risk & P&I

Marsh; New York (NY); Hybrid; USD 136,000 - 271,000; Full time

Job summary

The Marsh Business and Client Services Leader of Learning and Development defines and executes learning strategies that strengthen technical capabilities and workforce readiness across Risk BCS and P&I BCS globally. The role bridges onshore and offshore teams, coordinating with GCCs in India, Poland, Portugal, and Mexico, and reports to the BCS Chief People Officer.

This hybrid role designs enterprise programs, leads a 30-person L&D team, and partners with leadership to align learning with

Qualifications

• A Bachelor's degree.
• A minimum of 5 years of relevant Learning & Development experience.
• A minimum of 3 years of Leadership experience in Learning & Development.
• Proven track record of designing and delivering enterprise-scale learning programs in complex, multi-geography organizations.
• Deep expertise in adult learning principles, instructional design, and modern learning technologies (LMS, learning platforms, virtual delivery).

Responsibilities

• Strategic Learning Planning: Develop and own the 3-year BCS Learning & Development strategy aligned with transformation initiatives.
• Strategic Learning Planning: Define learning frameworks for technical skills, domain expertise, and professional growth.
• Strategic Learning Planning: Establish ROI metrics and accountability for all learning programs.
• Strategic Learning Planning: Conduct workforce capability assessments to identify skill gaps.
• Strategic Learning Planning: Maintain or improve service levels with Risk COOs and leadership teams.
• Learning Program Design & Delivery: Lead design and delivery of flagship learning programs (onboarding, bootcamps, certifications).
• Learning Program Design & Delivery: Oversee curriculum development across technical domains for Risk and P&I operations.
• Learning Program Design & Delivery: Manage knowledge transfer initiatives to support onshore-to-offshore capability building.
• Learning Program Design & Delivery: Ensure learning programs meet compliance, certification, and regulatory requirements.
• Team Leadership & Management: Lead and develop a team of 30 L&D professionals including instructional designers and coordinators.
• Team Leadership & Management: Set performance expectations and foster continuous improvement.
• Team Leadership & Management: Allocate resources across concurrent programs and geographies.
• Team Leadership & Management: Build organizational capability in new L&D methodologies (micro-learning, simulations, VILT).
• Stakeholder Collaboration: Partner with business leadership to translate priorities into learning solutions.
• Stakeholder Collaboration: Collaborate with Global/Enterprise US India UK Learning teams for alignment.
• Stakeholder Collaboration: Work with GCC operations on onboarding and knowledge transfer.
• Stakeholder Collaboration: Engage HR and organizational development to integrate learning into talent lifecycle.
• Operational Oversight: Manage L&D budget, vendor relationships, and technology platforms.
• Operational Oversight: Drive onboarding and training delivery while maintaining operational excellence.
• Operational Oversight: Monitor program outcomes and iterate based on feedback.
• Operational Oversight: Build scalable learning infrastructure across locations.

Job description

The Marsh Business and Client Services Leader of Learning and Development defines and executes learning strategies that strengthen technical capabilities and workforce readiness across Risk BCS and P&I BCS globally. The role bridges onshore and offshore teams, coordinating with GCCs in India, Poland, Portugal, and Mexico, and reports to the BCS Chief People Officer.

This hybrid role designs enterprise programs, leads a 30-person L&D team, and partners with leadership to align learning with