Sr. Sales Executive - Retail Solutions

SGS; Milpitas (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Tuition reimbursement program

Job summary

SGS, based in Milpitas, California, seeks an Account Manager responsible for driving revenue growth and strengthening client relationships. In this role, you will develop global account strategies and serve as the primary client contact, ensuring high levels of customer satisfaction.

The ideal candidate will have a Bachelor's degree in a relevant field and at least 5 years of experience in account management, particularly in the TIC industry. Additional benefits include health insurance and a 401(k) with a company match.

Qualifications

• 5+ years of experience in account management or customer services.
• 3+ years of experience in the TIC industry.
• Experience in international or multi-cultural environments.

Responsibilities

• Develop and execute global account strategies.
• Serve as primary client contact for SGS services.
• Drive revenue growth and expand client relationships.
• Manage contracts and agreements with clients.
• Monitor account performance against KPIs and customer satisfaction.
• Resolve service delivery issues and maintain relationships.
• Promote SGS brand and compliance with policies.

Skills

Account management

Negotiation

Leadership

Communication

Problem solving

Organizational skills

Microsoft Suite

Salesforce

Education

Bachelor's degree in Analytical Sciences, Engineering, or Business

Job description

• Compensation: USD 100,000 - USD 140,000 - yearly

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

SUMMARY

Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives. Develops and executes global account strategies, coordinates cross-regional activities, and ensures high levels of customer satisfaction and service delivery.

JOB FUNCTIONS

• Develop and execute global account strategies aligned with SGS business objectives.
• Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates.
• Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
• Manage global agreements, contracts, and commercial relationships with assigned accounts.
• Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.
• Lead regular business reviews, performance reviews, business development meetings, etc.
• Ensure timely delivery of reports, invoices & communications, while monitoring revenue trends and DSO.
• Resolve service delivery issues and manage claims to maintain strong client relationships.
• Track market trends, regulatory developments, and competitor activity impacting the account.
• Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.
• Performs other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE

Required:

• Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education, AND
• Minimum of 5 year experience in account management, customer services or other relevant experience for the position with successful track record, AND
• Minimum of 3 year experience in the TIC industry for the relevant business unit, AND
• Experience in international / multi-cultural environments

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: English, Advanced required, Other language skills are a plus
• Strong account management, negotiation and relationship building skills
• Strong leadership skills with excellent communication and presentation skills
• Computer Skills: - Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) required. Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Experience using Salesforce for pipeline management, forecasting, and client relationshiptracking
• Self-driven, results oriented, and able to work independently in a fast paced environment.
• Strong problem-solving and organizational skills.

TRAVEL

• Travels up to 30-50% of time. Some travel might be international.

Additional Information

Compensation

The expected salary range for this position is $100,000-$140,000 per year base. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

Position anticipated to close May 11, 2026.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.