Senior Global ITIL/ITSM Process Lead

Applied Medical Corporation

Rancho Santa Margarita (CA)

Hybrid

USD 95,000 - 135,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Comprehensive benefits

Mentorship

Wellness activities

Education reimbursement

401(k) match

Vacation & holidays

Job summary

Applied Medical seeks an IT service management process specialist III to lead ITIL-aligned processes across global operations, including incident, change, and problem management. You will partner with stakeholders to drive process maturity and adoption of new ways of working.

You will collaborate with IT and business teams across the United States, Asia-Pacific, and Europe, configure ServiceNow, monitor performance metrics, and champion continual improvement to strengthen our technology

Qualifications

Strong knowledge of ITIL principles and ITSM frameworks.
Experience configuring IT service management tools including ServiceNow.
Familiarity with PM methodologies (Prince2, PMP) and Agile.

Responsibilities

Develop, implement, and maintain ITSM processes (incident, change, problem) per ITIL.
Lead improvement initiatives to optimize IT service delivery across IT operations.
Collaborate with IT and business teams across US, APAC, and Europe to align ITSM processes.
Build stakeholder relationships and drive adoption of ITSM changes.
Configure and enhance ServiceNow to improve service quality and automation.
Facilitate service transition activities for new/modified services.
Monitor IT service performance metrics and drive data-driven improvements.
Champion continuous improvement and knowledge sharing across IT.