Global IT Systems Administrator - Hybrid, Raleigh

Litera; Raleigh (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Growth opportunities

Job summary

Litera is seeking an IT Systems Administrator in Raleigh, NC with a hybrid schedule (in-office at least 3 days a week) to support a global workforce. The role focuses on minimizing downtime, fast issue resolution, and delivering consistent IT services across regions.

You will manage user onboarding, ticket queues, and rollout of new IT solutions while collaborating with global teams and ensuring high service levels. A Bachelor's degree in Computer Science or related field is required.

Qualifications

• 3+ years experience supporting Windows and Mac OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
• Strong customer service and support skills for local and remote users.
• Ability to calmly and rationally assess competing priorities under pressure from end-users.
• Ability to quickly acquire understanding of a technical issue and identify practical resolution options.
• Previous experience with problem solving in a troubleshooting environment.
• Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.

Responsibilities

• Provide end-user support on services and tools related to day-to-day work.
• Tier 1 and Tier 2 service-related responsibilities.
• Monitor and manage the ticketing system for global teams.
• New user setup of hardware, software, OS, accounts and corporate environments.
• Support of Microsoft 365 multi-tenant environment.
• Provide remote support to global users and offices.
• Asset management of IT inventory and equipment.
• Assist with rollout of new IT solutions.

Skills

3+ years experience

Customer service

Prioritization under pressure

Technical troubleshooting

Windows

Mac OS

AD

O365

Intune

Teams

Education

Bachelor's Degree in Computer Science or related field

Job description

Litera is seeking an IT Systems Administrator in Raleigh, NC with a hybrid schedule (in-office at least 3 days a week) to support a global workforce. The role focuses on minimizing downtime, fast issue resolution, and delivering consistent IT services across regions.

You will manage user onboarding, ticket queues, and rollout of new IT solutions while collaborating with global teams and ensuring high service levels. A Bachelor's degree in Computer Science or related field is required.