Global IT Spare & Break-Fix Inventory Technician

Empower AI; Reston (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Empower AI, headquartered in Reston, VA, is hiring a Spare & Break-Fix Inventory Technician to manage spare equipment and components across a global IT environment. The role supports Continuity of Operations (COOP) when hardware fails, with emphasis on maintaining stock levels and timely replacements.

The position includes tracking repair shipments, maintaining accurate counts, and assisting with packaging and shipping for remote and overseas destinations while adhering to customer standards.

Qualifications

• 2+ years IT experience or equivalent.
• Associate's degree or equivalent experience.
• Secret Security Clearance required.

Responsibilities

• Maintain inventory of spare hardware and components to meet SLAs.
• Set up replacement hardware of equal or better performance upon failure.
• Track delivery status of items sent out for repair to manufacturers.
• Assist in packaging and shipping IT equipment, including to overseas locations.

Skills

Inventory management

Hardware handling

Education

Associate's degree or equivalent experience

Secret Security Clearance

Tools

CompTIA Sec+

ITIL 4 Foundation

Job description

Empower AI, headquartered in Reston, VA, is hiring a Spare & Break-Fix Inventory Technician to manage spare equipment and components across a global IT environment. The role supports Continuity of Operations (COOP) when hardware fails, with emphasis on maintaining stock levels and timely replacements.

The position includes tracking repair shipments, maintaining accurate counts, and assisting with packaging and shipping for remote and overseas destinations while adhering to customer standards.