Global IT Software Support Engineer – AI-Driven Automation

Micron Technology; Boise (ID); On-site; USD 90,000 - 120,000; Full time

Job summary

Micron Technology in Boise seeks an IT Software Support Engineer to develop, maintain, and support software applications, databases, and data analysis solutions essential to manufacturing operations. The role requires collaboration across global teams to resolve issues, improve reliability, and drive continuous improvement using automation and AI-enabled technologies.

You will design utilities and monitoring tools, fix critical issues, and work with cross-functional partners to implement

Qualifications

• Bachelor’s degree or equivalent experience in IT systems for manufacturing or semiconductors.
• Experience with multiple programming or scripting languages from the list (C#, Python, PowerShell, Perl, Bash, VB.NET, SQL).
• Experience supporting Linux, Unix, or Windows systems and resolving software or database issues.
• Strong analytical, debugging, and communication skills with cross-team collaboration.
• Experience using AI or AI assistants to support software development or operational workflows.

Responsibilities

• Support, develop, and maintain manufacturing software solutions, databases, and data analysis systems for high availability.
• Fix and resolve critical system issues, minimize downtime, and implement reliable software solutions.
• Design and develop utilities, monitoring solutions, metrics, and automation to improve efficiency.
• Collaborate with global customers, developers, and IT teams to implement BKMs.
• Apply AI-assisted AI tools to support fixing, automation, analysis, and monitoring while ensuring data integrity and oversight.

Skills

C#

Python

PowerShell

Perl

Bash

VB.NET

SQL

Analytical skills

Communication

Troubleshooting

AI usage

Education

Bachelor’s degree in Computer Science / Computer Engineering / Information Systems or related field

Tools

Splunk

ITSI monitoring

KPI development

Job description

Micron Technology in Boise seeks an IT Software Support Engineer to develop, maintain, and support software applications, databases, and data analysis solutions essential to manufacturing operations. The role requires collaboration across global teams to resolve issues, improve reliability, and drive continuous improvement using automation and AI-enabled technologies.

You will design utilities and monitoring tools, fix critical issues, and work with cross-functional partners to implement