AI-Driven IT Software Support Engineer

Relha LLC; Boise, Northern (ID, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

Paid holidays

Retirement benefits

Job summary

Micron Technology, a world leader in memory and storage solutions, seeks a New College Grad IT Software Support Engineer to develop, maintain, and support software and data analysis solutions for manufacturing operations. You will collaborate with global teams to resolve issues, improve reliability, and drive continuous improvement using AI-enabled technologies.

Responsibilities include supporting manufacturing software, fixing critical issues, and developing automation tools to enhance

Qualifications

• Bachelor’s degree or equivalent experience in IT systems for manufacturing/semiconductor environments.
• Experience with one or more programming languages such as C#, Python, PowerShell, Perl, Bash, Visual Basic .NET, SQL, or related technologies.
• Experience supporting Linux, Unix, or Windows-based systems and troubleshooting software, database, or application issues.
• Demonstrated analytical, debugging, problem-solving, organizational, and communication skills with the ability to work across teams and global locations.
• Experience Using AI or AI Assistants to support software development, technical analysis, troubleshooting, documentation, or operational workflows.

Responsibilities

• Support, develop, and maintain manufacturing software solutions, databases, and data analysis systems to ensure high availability and operational performance.
• Fix and resolve critical system issues, minimize downtime, and implement sustainable software solutions that improve reliability and supportability.
• Design and develop utilities, monitoring solutions, metrics, and automation tools that improve support efficiency and operational visibility.
• Collaborate with global customers, developers, infrastructure teams, and business partners to identify improvement opportunities and implement worldwide best-known methods (BKMs).
• Apply AI-Assisted, Generative AI, and Agentic AI solutions to support fixing, automation, analysis, monitoring, and operational workflows while maintaining data integrity, security, and appropriate human oversight.

Skills

C#

Python

PowerShell

Perl

Bash

VB.NET

SQL

Education

Bachelor’s degree in Computer Science/Computer Engineering/Information Systems or equivalent experience

Tools

Splunk

ITSI

KPI development

Job description

Micron Technology, a world leader in memory and storage solutions, seeks a New College Grad IT Software Support Engineer to develop, maintain, and support software and data analysis solutions for manufacturing operations. You will collaborate with global teams to resolve issues, improve reliability, and drive continuous improvement using AI-enabled technologies.

Responsibilities include supporting manufacturing software, fixing critical issues, and developing automation tools to enhance