Global IT Implementation Manager — Drive Adoption

Rippling; New York (NY); On-site; USD 100,000 - 166,000; Full time

Job summary

Rippling is seeking a Manager, IT Implementation in New York, NY. You will lead a global team of IT Product Specialists, driving adoption of Rippling’s IT offerings (Identity, Device, Inventory, and Third-Party IdP) for enterprise customers.

The role requires a proven track record in client-facing implementations within a fast-paced B2B SaaS environment, with strong leadership and technical coaching abilities. Office-based, with emphasis on collaboration and delivery.

Qualifications

• 2+ years of professional experience directly managing teams within a customer-facing organization.
• 5+ years of overall experience in customer onboarding or software implementation.

Responsibilities

• Direct a global team of IT Product Specialists, fostering accountability and execution excellence.
• Lead IT implementations from kickoff through go-live, ensuring milestones are met and adoption is maximized.
• Identify and mitigate risks; act as escalation point for complex client implementations.
• Collaborate with Sales, Technical Account Management, and Support to create a seamless customer journey.
• Collaborate with Product & Engineering to improve functionality based on customer feedback.

Skills

Team management

IT Implementation

SaaS

MDM

Job description

Rippling is seeking a Manager, IT Implementation in New York, NY. You will lead a global team of IT Product Specialists, driving adoption of Rippling’s IT offerings (Identity, Device, Inventory, and Third-Party IdP) for enterprise customers.

The role requires a proven track record in client-facing implementations within a fast-paced B2B SaaS environment, with strong leadership and technical coaching abilities. Office-based, with emphasis on collaboration and delivery.