Global IT Change & Learning Design Leader

Kirkland & Ellis; Chicago (IL); Hybrid; USD 133,000 - 166,000; Full time

Job summary

Kirkland & Ellis in Chicago seeks an IT Change Strategy & Learning Design Manager to steer change management, learning design, and communications for global technology initiatives. You will partner with IT leaders, project teams, and business stakeholders to drive user readiness and adoption across rollouts and improvements.

This role requires translating complex tech changes into clear, engaging learning experiences, coordinating across regions, and ensuring high-quality content and governance.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• Degree or certification in instructional design or a related field preferred.
• Prosci or similar change management certification is a plus.

Responsibilities

• Lead Change Strategy: Design and execute change management strategies for technology initiatives through stakeholder analysis, readiness assessments, impact mapping, and adoption planning.
• Drive User Readiness: Translate business and technology impacts into practical learning, communication, and role-based support strategies that help users prepare for and embrace change.
• Partner Across Global Teams: Collaborate with project managers, portfolio leaders, practice leadership, application subject matter experts, and global offices to align adoption efforts with business objectives.
• Manage Adoption Risks: Identify potential barriers to adoption and develop proactive mitigation strategies that support successful implementation and sustained usage.
• Shape Learning Experiences: Develop learning strategies and user-centered content approaches that align with project goals, audience needs, and organizational impact.
• Design Engaging Learning Assets: Create and oversee learning experiences such as job aids, microlearning, videos, troubleshooting resources, and scenario-based learning materials.
• Conduct Learning Needs Analysis: Assess learning requirements based on user impact and business needs to ensure learning solutions are targeted and effective.
• Ensure Content Quality: Establish standards, templates, governance processes, and quality controls for learning materials developed internally and by external partners.
• Develop Communication Strategies: Create clear, compelling messaging that explains what is changing, why it matters, and what actions users need to take.
• Coordinate Program Communications: Align communication timing, channels, and messaging with project teams to ensure consistency across initiatives.
• Measure and Improve Effectiveness: Monitor engagement, adoption, and learning outcomes to continuously enhance strategy, content quality, and user experience.
• Maintain Governance and Documentation: Oversee the organization, tracking, and ongoing maintenance of learning assets, adoption materials, and supporting documentation.

Skills

Change management

Instructional design

Learning strategy

Communication

Stakeholder influence

Global collaboration

LMS

Articulate 360

Camtasia

SharePoint

Teams

OneDrive

Copilot

Education

Bachelor's degree preferred

Instructional design certification

Prosci certification

Tools

Articulate 360

Camtasia

Snagit

RoboHelp

Premiere

Acrobat

LMS

SharePoint

Teams

OneDrive

Copilot

Job description

Kirkland & Ellis in Chicago seeks an IT Change Strategy & Learning Design Manager to steer change management, learning design, and communications for global technology initiatives. You will partner with IT leaders, project teams, and business stakeholders to drive user readiness and adoption across rollouts and improvements.

This role requires translating complex tech changes into clear, engaging learning experiences, coordinating across regions, and ensuring high-quality content and governance.