Global Infra & Cloud Project Manager – Observability Lead

Tata Consultancy Services Limited; Aldie (VA); On-site; USD 110,000 - 130,000; Full time

Job summary

Tata Consultancy Services Limited in Aldie, VA is seeking a Project Manager to lead enterprise infrastructure, cloud, and observability initiatives across global environments. You will drive operational excellence, reliability, availability, and business continuity.

The role requires ownership of ITIL processes (Incident, Problem, Change, Release), leadership of Major Incident Management, and collaboration with executive stakeholders and vendors to align technology with business goals.

Qualifications

• Experience leading enterprise infrastructure, cloud, and observability initiatives.
• Strong ITIL knowledge including Incident, Problem, Change and Release Management.
• Ability to drive service reliability, availability, and business continuity.

Responsibilities

• Lead enterprise Infrastructure, Cloud, and Observability strategy across global environments.
• Drive operational excellence, service reliability, availability, and business continuity.
• Own ITIL processes including Incident, Problem, Change, and Release Management.
• Lead Major Incident Management, RCA governance, and service improvement initiatives.
• Establish enterprise observability solutions using Splunk, Dynatrace, Grafana, ELK, Prometheus, and CloudWatch.
• Manage cloud platforms (AWS/Azure), infrastructure modernization, and automation programs.
• Define and monitor SLAs, KPIs, operational dashboards, and governance metrics.
• Engage with executive stakeholders, business leaders, clients, and vendors to align technology with business goals.
• Lead and mentor global infrastructure, operations, SRE, and platform engineering teams.
• Drive regulatory compliance, risk management, audit readiness, and strategic transformation initiatives.

Skills

Project Management

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services Limited in Aldie, VA is seeking a Project Manager to lead enterprise infrastructure, cloud, and observability initiatives across global environments. You will drive operational excellence, reliability, availability, and business continuity.

The role requires ownership of ITIL processes (Incident, Problem, Change, Release), leadership of Major Incident Management, and collaboration with executive stakeholders and vendors to align technology with business goals.