Global Incident Management Lead (Remote) – Governance & Maturity

NTT Global Data Centers; United States; A distancia; USD 123.000 - 155.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote position

Annual bonus

Total Rewards package

Descripción de la vacante

NTT Global Data Centers Americas, Inc. is seeking an Incident Management Program Lead to coordinate and mature the GDC incident management program globally and regionally. You will lead governance, standardization, and KPI tracking while partnering with regional teams to ensure adoption and continuous improvement.

This remote role requires coordinating across time zones, developing communications templates, dashboards, and reporting to support governance and operational excellence.

Formación

• Background in incident management and ITSM across global operations.
• Experience developing policies, standards, and governance materials.
• Proven ability to drive cross-regional collaboration and reporting.

Responsabilidades

• Support ongoing maturity and continuous improvement of the GDC Incident Management Program.
• Identify gaps and recommendations to enhance program effectiveness and adoption.
• Lead governance meetings, post-incident reviews, and reporting activities.
• Partner with stakeholders across Americas, Europe, APAC, Japan, and India to drive alignment.
• Develop and improve incident communications templates and documentation.

Conocimientos

Incident management

ITSM knowledge

Governance

Stakeholder communication

Cross-functional collaboration

Educación

Bachelor’s degree in IT/Operations related field

High School Diploma

Herramientas

ServiceNow

Jira Service Management

Remedy

Descripción del empleo

NTT Global Data Centers Americas, Inc. is seeking an Incident Management Program Lead to coordinate and mature the GDC incident management program globally and regionally. You will lead governance, standardization, and KPI tracking while partnering with regional teams to ensure adoption and continuous improvement.

This remote role requires coordinating across time zones, developing communications templates, dashboards, and reporting to support governance and operational excellence.