Global Import Operations Leader & Broker Management

The Walt Disney Company; Celebration (FL); On-site; USD 146,000 - 196,000; Full time

Benefits offered by this job

Bonus potential

Long-term incentive units

Medical benefits

Job summary

The Walt Disney Company in Florida seeks a Senior Manager, Import Operations & Broker Management to lead end-to-end trade execution across the Americas, ensuring compliant, efficient, and scalable import operations in support of business growth.

You will own first-line operational execution, broker and forwarder performance, data integrity, and daily customs entry workflows, partnering with Trade Compliance, Disney Legal, Integrity and Compliance at Disney, Finance, Supply Chain, and Trade

Qualifications

• Minimum 8 or more years of experience in global trade operations, import/export execution, or customs operations or equivalent experience.
• Strong working knowledge of U.S. customs and export operational requirements.
• Demonstrated experience managing brokers, forwarders, and third-party service providers.
• Proven people leadership experience in operational or compliance-adjacent environments.
• Strong communication skills - make complex subjects easy to understand and digest for senior leaders.
• Strong analytical, organizational, and problem-solving skills.
• Licensed Customs House Broker

Responsibilities

• Lead Regional Import Operations: Lead day-to-day import operations across the Americas, ensuring the timely, accurate, and compliant movement of commercial retail merchandise, temporary studio production assets, and technical broadcast equipment.
• Own Execution of Trade Activities: Direct entry processing workflows, entry validation cycles, post-entry corrections, record retention schedules, and transactional data accuracy across the regional footprint.
• Secure Release Prior to Arrival: Establish and manage proactive customs entry workflows with carriers and brokers, validating data pre-transmission to secure cleared customs status prior to physical vessel or flight arrival.
• Serve as the Operational Escalation Point: Act as the primary operational escalation point for time-sensitive shipment issues, customs exceptions, broker performance challenges, and carrier clearance delays.

Skills

Strong communication skills

Strong analytical skills

Leadership experience

Experience managing brokers/forwarders

Knowledge of U.S. customs

Data-driven problem solving

Licensed Customs House Broker

Education

Bachelor’s degree in supply chain / International Business / Logistics or related field

Job description

The Walt Disney Company in Florida seeks a Senior Manager, Import Operations & Broker Management to lead end-to-end trade execution across the Americas, ensuring compliant, efficient, and scalable import operations in support of business growth.

You will own first-line operational execution, broker and forwarder performance, data integrity, and daily customs entry workflows, partnering with Trade Compliance, Disney Legal, Integrity and Compliance at Disney, Finance, Supply Chain, and Trade