Global Immigration Case Lead

Manifest OS; New York (NY); Remote; USD 120,000 - 180,000; Full time

Job summary

Manifest OS is seeking a Global Case Manager to own end-to-end delivery of global immigration matters for enterprise clients under contractual SLAs. You will manage a high-volume, multi-jurisdiction caseload across multiple countries, ensuring on-time, accurate, compliant outcomes.

You will act as the connective tissue between clients, network partners, and Manifest attorneys, coordinating with HR, Global Mobility, Talent Acquisition, and Legal stakeholders while driving SLA/KPI delivery and

Qualifications

• 5+ years of corporate immigration experience outside the U.S.
• Hands-on case management across multiple jurisdictions, including work permits and permanent residence
• Proven SLA and KPI delivery on high-volume enterprise programs
• Experience directing external network partners or vendors
• Strong communication skills with HR, Mobility, and Legal stakeholders under escalation pressure
• Exceptional organization and accuracy managing concurrent deadlines

Responsibilities

• Manage global immigration cases end-to-end within contractual SLAs across multiple jurisdictions
• Deliver eligibility assessments, case strategy, and realistic timelines to clients and assignees
• Serve as primary contact for client HR, Global Mobility, Talent Acquisition, and Legal stakeholders
• Coordinate network partners and vendors, holding them to timelines and quality standards
• Monitor legislative changes across assigned jurisdictions and translate them into client guidance
• Track cases, milestones, and documentation in Manifest's platform to stay audit-ready
• Identify and implement workflow, template, or automation improvements that reduce processing time

Job description

Manifest OS is seeking a Global Case Manager to own end-to-end delivery of global immigration matters for enterprise clients under contractual SLAs. You will manage a high-volume, multi-jurisdiction caseload across multiple countries, ensuring on-time, accurate, compliant outcomes.

You will act as the connective tissue between clients, network partners, and Manifest attorneys, coordinating with HR, Global Mobility, Talent Acquisition, and Legal stakeholders while driving SLA/KPI delivery and