Global IAM Quality & Operations Leader

Hitachi; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Hitachi Vantara is seeking a global IAM Quality & Operations leader to drive health, reliability, and continuous improvement of critical identity and access management services. You will establish standards, own governance metrics, and lead a cross-border team across countries and time zones to deliver production-ready IAM capabilities with strong control practices.

You will partner with IAM engineering, development, and architecture to transition new solutions into production, applying

Qualifications

• Significant experience leading cybersecurity and IAM teams.
• Experience operating enterprise IAM technologies (Okta, Auth0, AD, Entra ID).
• Proven ability to establish operational discipline and continuous improvement.

Responsibilities

• Lead a global IAM Quality & Operations team responsible for health, availability, supportability, and operational effectiveness of IAM platforms and services.
• Establish standards, ownership, metrics, procedures, and operating rhythms for ongoing IAM management.
• Ensure production IAM platforms, integrations, processes, and automations are monitored, maintained, and operating as expected.
• Build a strong IAM quality practice, including validation, testing, operational readiness, and production verification for new capabilities.
• Own execution and evidence of IAM cybersecurity and functional controls, ensuring issues are remediated.
• Lead incident, problem, and operational issue management for IAM services with root-cause analysis and corrective actions.
• Partner with IAM engineering, development, and architecture teams to ensure smooth production transitions with proper documentation and monitoring.
• Use automation, telemetry, dashboards, and data to identify emerging issues and improve service reliability.
• Drive continuous improvement across IAM operations by eliminating inefficiencies and expanding automation.
• Develop team members, establish accountability, and foster a culture of quality and ownership.

Skills

IAM leadership

Cybersecurity

Incident management

Automation mindset

Global leadership

Analytical skills

Communication skills

Cross-functional teamwork

Tools

Okta

Auth0

Active Directory

Microsoft Entra ID

Identity governance

Privileged access management

Job description

Hitachi Vantara is seeking a global IAM Quality & Operations leader to drive health, reliability, and continuous improvement of critical identity and access management services. You will establish standards, own governance metrics, and lead a cross-border team across countries and time zones to deliver production-ready IAM capabilities with strong control practices.

You will partner with IAM engineering, development, and architecture to transition new solutions into production, applying