Global HR Support Center Lead — Coaching & Escalations

Mckesson Corporation; Irving (TX); Hybrid; USD 62,000 - 104,000; Full time

Benefits offered by this job

Competitive compensation package

Annual bonus or long‑term incentives

Job summary

McKesson is seeking a HR Support Center Team Lead, Sr. Associate to oversee HR support operations, coach Sr. Representatives, and manage complex escalations across regions. The role requires strong HR process knowledge and digital tool proficiency, including ServiceNow, ADP, and Workday.

The position emphasizes global service delivery, quality calibration, and continuous improvement within McKesson’s Employee Care framework, with onsite expectations and hybrid work patterns.

Qualifications

• Bachelor’s degree or related equivalent experience.
• 3–4 years of human resources experience.
• Experience with HR case management and cross‑regional support.

Responsibilities

• Serve as senior escalation resource across regions with real‑time guidance.
• Own escalations end‑to‑end including stakeholder coordination and risk escalation.
• Lead quality calibrations and provide coaching to regional teams.
• Support digital enablement, AI tools, and knowledge management in HR processes.
• Ensure customer focus and high‑level service delivery across channels.

Skills

Global mindset

Coaching & facilitation

Quality calibration

Digital fluency

Education

Bachelor’s degree or related equivalent experience

Tools

ServiceNow

ADP

Workday

Job description

McKesson is seeking a HR Support Center Team Lead, Sr. Associate to oversee HR support operations, coach Sr. Representatives, and manage complex escalations across regions. The role requires strong HR process knowledge and digital tool proficiency, including ServiceNow, ADP, and Workday.

The position emphasizes global service delivery, quality calibration, and continuous improvement within McKesson’s Employee Care framework, with onsite expectations and hybrid work patterns.