Global HR Service Delivery Leader

McKesson Corporation; Alpharetta (GA); Híbrido; USD 190 000 - 316 000; Tempo integral

Resumo da oferta

McKesson Corporation in Alpharetta, GA seeks a visionary Vice President, HR Support Center & Operations to lead global HR support and Workforce Administration, shaping strategy, governance, and performance across geographies. You will drive a modernization roadmap with automation, partner with HR Technology and enterprise teams, and ensure accurate, timely, and customer‑centered employee support at scale.

Candidates should have 15+ years in operations with 8+ years in senior leadership, plus

Qualificações

• Typically, 15+ years of progressive experience in operations, contact centers, shared services, employee services, HR operations, business operations, or a related discipline.
• Typically, 8+ years of senior leadership experience with accountability for leaders, large or complex teams, service delivery, planning, communication, and organizational performance.
• Experience leading operations and/or a contact center environment; experience with high-volume, multi-channel service delivery is required.
• Proven success leading geographically distributed teams through managers and senior leaders in a large, matrixed organization.
• Demonstrated ability to establish enterprise operating models, service standards, governance, performance measures, workforce plans, budgets, and resource strategies.
• Experience defining and delivering complex transformation, automation, technology, or process-optimization initiatives with measurable business outcomes.
• Strong understanding of operational risk, controls, privacy, data stewardship, compliance, and business continuity, with sound judgment about when to engage specialized experts.
• Ability to use operational data, service insights, employee feedback, and cost-benefit analysis to shape priorities and improve organizational performance.
• Executive-level communication, influence, and change-leadership skills.

Responsabilidades

• Establish and execute a multi-year global strategy for the HR Support Center and Workforce Administration organization, aligned with enterprise HR priorities and business objectives.
• Design an integrated operating model that clarifies global, regional, and local responsibilities, decision rights, service boundaries, escalation paths, and accountability.
• Set the vision for a scalable, employee-centered service organization that balances experience, quality, speed, risk, cost, and global consistency.
• Translate enterprise HR strategy, workforce needs, and service insights into prioritized operating plans, capability investments, and measurable outcomes.
• Advise senior HR and business leaders on service trends, operational risks, capacity, organizational capability, and investment needs.

Conhecimentos

Executive leadership

People leadership

Strategic thinking

Operational excellence

Data-driven decision making

Communication skills

Global/matrix experience

Change management

Leadership influence

Formação académica

Bachelor00 degree in a related field or equivalent experience.

Descrição da oferta de emprego

McKesson Corporation in Alpharetta, GA seeks a visionary Vice President, HR Support Center & Operations to lead global HR support and Workforce Administration, shaping strategy, governance, and performance across geographies. You will drive a modernization roadmap with automation, partner with HR Technology and enterprise teams, and ensure accurate, timely, and customer‑centered employee support at scale.

Candidates should have 15+ years in operations with 8+ years in senior leadership, plus