Global HR Generalist: Employee Relations & Investigations

EssilorLuxottica; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica is hiring a Human Resources Generalist to partner with management, interpret policies, address performance issues, and counsel associates. The role emphasizes investigations, escalation handling, and risk assessment in a fast-paced environment.

The position focuses on maintaining confidential HR data, delivering coaching, and applying company policies to support a positive work culture across the organization.

Qualifications

• 5+ years of Employee Relations experience or related HR experience.
• Excellent customer service, communications and interpersonal skills.
• Excellent active listening and comprehension skills.
• Willing and capable of independently making decisions.
• Demonstrates customer sensitivity; including development of consultative approach to resolve issues.
• Ability to remain calm and demonstrate flexibility in high pressure situations.
• Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company.
• Ability to conduct investigations in a neutral manner.
• Ability to maintain confidentiality.
• Excellent written and verbal communications.
• Strong critical thinking skills.
• Strong attention to detail.
• Knowledge of Federal and State Employment Law.
• Computer skills, including experience with Microsoft Office.
• Collaboration in a team environment.

Responsibilities

• Provides exceptional customer service to managers and associates.
• Assists managers with diagnosing and resolving issues through proper questioning techniques and risk assessment.
• Takes accountability for identification, prioritizing, and issue resolution/escalation within established timelines.
• Coaches and consults with supervisors delivering feedback and developing performance improvement plans.
• Leverages active listening to spot coaching opportunities and address issues objectively.
• Maintains accurate documentation and uses data for risk assessments and trends.

Skills

Employee relations

Customer service

Interpersonal skills

Active listening

Decision making

Confidentiality

Written and verbal communication

Microsoft Office

Policy interpretation

Data analysis

Tools

Microsoft Office

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

The Human Resources Generalist partners with and serves as a resource to management to promote positive associate relations that support EssilorLuxottica’s HR strategy, including but not limited to: interpretation of company policies, addressing associate performance issues, identifying resources to support managements’ HR needs, and counseling management and/or associates. The HR Generalist also consults on and investigates associate open door concerns and brings resolution to the associates’ concerns in a timely manner.

MAJOR DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service to managers and associates. This includes responding to all inquiries quickly, completely, and professionally. Educates managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.
• Assists managers with diagnosing and resolving issues through proper questioning techniques and risk assessment. Understands and applies company policies/procedures and applicable laws, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company’s HR strategy.
• Takes accountability for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conducts investigations in partnership with HR Business Partner.
• Coaches and consults with supervisors delivering feedback in a manner that will motivate associates to improve while also providing solid and clear documentation. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans. Leverages exceptional active listening skills to issue spot coaching and asking appropriate follow up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively.
• Effectively utilizes computer systems to capture issue details without effective biases (facts only); investigates prior issues and resolutions; and pulls data for risk assessments and trends. Identifies, compiles and analyzes relevant HR trend data, prepares reports and presents conclusions.

BASIC QUALIFICATIONS

• 5+ years of Employee Relations experience or related HR experience
• Excellent customer service, communications and interpersonal skills
• Excellent active listening and comprehension skills
• Willing and capable of independently making decisions
• Demonstrates customer sensitivity; including development of consultative approach to resolve issues
• Ability to remain calm and demonstrate flexibility in high pressure situations
• Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company
• Ability to conduct investigations in a neutral manner
• Ability to maintain confidentiality
• Excellent written and verbal communications
• Strong critical thinking skills
• Strong attention to detail
• Knowledge of Federal and State Employment Law
• Computer skills, including experience with Microsoft Office
• Collaboration in a team environment

PREFERRED QUALIFICATIONS

• PHR or SPHR

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.