Customer Service (1st Shift)

Luxottica; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

Luxottica in Wilkes-Barre, PA is seeking a Distribution/Inventory Associate to support manufacturing operations. You will handle frame receiving, tracing, frame management, and shipping tasks to ensure accurate and timely order fulfillment.

The role requires standing 8+ hours, strong teamwork, basic math, and clear English communication. Experience in a fast-paced environment is preferred, with opportunities to grow in a global eyewear leader's logistics network.

Qualifications

• Must work in a fast-paced production environment.
• Strong ability to read simple instructions in English.
• Basic arithmetic and decimal sequencing.
• Regular attendance and overtime as needed.
• Must be able to stand 8+ hours.
• Able to perform repetitive motions.

Responsibilities

• Frame Receiving: Match and verify incoming frames to the correct work order.
• Frame Tracing: Operate tracing machines, mark axes, and calibrate machines.
• Frame Management: Match frames and lenses to ensure timely launch.
• Shipping: Scan trays, invoice matching, label and box for shipping.
• Lens Receiving/Picking: Place lenses in inventory and pick correct lenses.
• Lens Ordering/Outsourcing: Create lens orders and coordinate with EssilorLuxottica lab network.

Skills

Teamwork

Reading and writing

Numerical reasoning

English comprehension

Attention to detail

Vision requirements

Education

High School diploma or equivalent

Tools

Tracing machines

Frame receiving software

Inventory scanning tools

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

The primary focus of this position is to perform duties in a manufacturing environment, within areas include Distribution and Inventory. All duties and procedures are to be performed according to the established standard and in compliance with all company and governing body policies. It is required that this position maintain regular, prompt attendance and availability for overtime as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MAJOR DUTIES AND RESPONSIBILITIES

• Distribution:
• Frame Receiving: Match and verify incoming frame to work order that is waiting for the frame to arrive.
• Frame Tracing: Ability to remove lenses from frames, Operate the tracing machines, mark lenses for axis orientation, and calibrate tracing machines.
• Frame Management: Match frames and lenses to ensure timely launch and prioritization of product.
• Shipping: Scan trays to prepare invoices, match invoices numerically to tray number, wrap finished jobs while sorting numerically by specific account number, and closing boxes with appropriate labels for shipping.
• Lens Receiving: Putting lenses in correct inventory locations and rotating stock
• Lens Pick: Pick appropriate lenses from the shelves and utilize work ticket to verify that the lens pulled is correct for the job.
• Lens Ordering: Managing lenses, creating lens orders to send to suppliers, and assisting customer service with lens availability.
• Outsourcing: Perform necessary steps to either send or receive lens orders in the supporting EssilorLuxottica lab network.

BASIC QUALIFICATIONS

• Able to work in a fast-paced production environment and regularly work with and communicate with others in a team.
• Ability to read, write, and comprehend simple instructions, short correspondence in English.
• Basic ability to add, subtract, understand decimal numerical sequencing, and accurately compare number and letter sequences.
• Requires use of close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Capable of coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.
• Ability to plan, organize, develop, implement/ interpret, goals, objectives, policies and procedures of the organization, multi-task, prioritize, and use good judgement.
• Able to stand in one place for 8 or more hours a day
• Capable of completing activities that include repetitive motions

PREFERRED QUALIFICATIONS

• High School education or equivalent.
• Previous related experience and/or training.

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.