Global Head of User Studies & Data Operations

Wipro; San Diego (TX); On-site; USD 100,000 - 220,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro seeks a seasoned operations leader to build and scale world-class User Studies and Data Collection Operations supporting AI, ML, computer vision and next-generation hardware. You will own the operating model across participant operations, study execution, field delivery, vendor governance and executive program management.

Responsibilities include end-to-end delivery, capacity planning, governance and KPI reporting, with close collaboration to Product, Engineering, Research, AI/ML and Data

Qualifications

• Bachelor's degree in Engineering, Computer Science, Psychology, Human Factors, Operations, Research or a related discipline.
• 8+ years of experience leading large-scale operations, user studies, research operations or data collection programs.
• 5+ years managing managers or leading multidisciplinary leadership teams.
• Demonstrated experience running human-subject research or participant-based data collection programs.
• Proven leadership of global operations, vendors or managed-services ecosystems.
• Strong command of program management, capacity planning, forecasting, budgeting and delivery governance.
• Experience collaborating with engineering, AI/ML, computer vision, hardware or sensor-development organizations.
• Executive-level communication, influence and stakeholder management capabilities.

Responsibilities

• Lead end-to-end delivery across participant recruitment, scheduling, logistics, study execution, field operations and data handoff.
• Own capacity planning, forecasting, resource allocation, budgets, delivery readiness and risk management.
• Establish governance, executive reviews, KPI reporting and corrective-action mechanisms.
• Oversee participant recruitment, onboarding, consent, scheduling and engagement.
• Enable quantitative and qualitative studies while ensuring a consistent, respectful participant experience.
• Ensure study spaces, documentation, devices and operating procedures are ready for execution.
• Partner with Product, Engineering, AI/ML, Computer Vision, Sensor Engineering, Research and Data Science teams.
• Translate research and product objectives into executable operational plans and measurable delivery outcomes.
• Influence senior stakeholders, resolve ambiguity and align multiple organizations around priorities.

Skills

Leadership

Program management

Stakeholder management

Capacity planning

Forecasting

Delivery governance

Executive communication

Education

Bachelor's degree in Engineering, Computer Science, Psychology, Human Factors, Operations, Research

Tools

Job description

Wipro seeks a seasoned operations leader to build and scale world-class User Studies and Data Collection Operations supporting AI, ML, computer vision and next-generation hardware. You will own the operating model across participant operations, study execution, field delivery, vendor governance and executive program management.

Responsibilities include end-to-end delivery, capacity planning, governance and KPI reporting, with close collaboration to Product, Engineering, Research, AI/ML and Data