Global Head of Information Security & IT

delight.ai; San Mateo (CA); Hybrid; USD 280,000 - 320,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with auto‑enrollment

HSA & FSA options

Life & disability insurance

Be Your Best Self benefit

Parental leave

Flexible in-office schedule

Job summary

Sendbird is seeking a Head of IT & Security to lead a global security, IT, and compliance program reporting to the CFO. You will own SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant processes, expanding them, and partnering with engineering to embed security across the product lifecycle.

You will also manage global IT operations and drive a defense-in-depth security culture across a 24/7 platform, aligning security with business goals while scaling AI-enabled systems.

Qualifications

• 10+ years of combined experience across security management, IT operations, compliance, or consulting.
• 3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.
• Hands‑on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.
• Background in global B2B technology, SaaS, or cloud‑based businesses.
• Proven track record managing security incidents end‑to‑end.
• Strong understanding of security and compliance challenges unique to AI/LLMs.
• Bachelor's degree in Information Security, Computer Science, MIS, or related field.

Responsibilities

• Maintain and continuously improve Sendbird's information security program—policies, processes, and controls.
• Drive continuous control monitoring to ensure alignment with audit frameworks.
• Translate compliance requirements (HIPAA, GDPR, CCPA) into actionable programs.
• Evaluate and adopt AI-powered security tooling to stay ahead of evolving threats.
• Partner with the CTO and engineering teams to embed security into the product lifecycle.
• Raise risk awareness across stakeholders without friction.
• Lead and develop a global lean security team; act as a hands-on builder.
• Establish incident response protocols that are fast, clear, and practiced.

Skills

Security leadership

Security management

IT operations

Compliance

Audit frameworks

Team building

AI/LLMs security

Risk assessment

Education

Bachelor's degree in Information Security, Computer Science, MIS, or related field

Job description

Sendbird is seeking a Head of IT & Security to lead a global security, IT, and compliance program reporting to the CFO. You will own SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant processes, expanding them, and partnering with engineering to embed security across the product lifecycle.

You will also manage global IT operations and drive a defense-in-depth security culture across a 24/7 platform, aligning security with business goals while scaling AI-enabled systems.