CX Platform - Global Head of Platforms and Development - Client Experience Technology and Busin[...]

State Street; Boston (MA); On-site; USD 170,000 - 267,500; Full time

Benefits offered by this job

Generous medical care

Insurance and savings plans

Flexible work programs

Development programs and educational support

Job summary

A leading investment firm seeks a Global Head of Platforms and Development, Managing Director to set the technology strategy for their asset management client experience. You will manage global development teams and drive tech partnerships, focusing on innovation and leveraging AI tools. The role offers a competitive salary range of $170,000 - $267,500 annually, with a strong emphasis on leadership and team development in a collaborative environment. Join to help shape the future of client experience technology.

Qualifications

• Proven track record in managing development resources.
• Experience managing large-scale technology teams and projects.
• Deep understanding of asset management technology.

Responsibilities

• Lead and manage global development resources.
• Oversee planning and execution of technology projects.
• Foster a culture of continuous improvement.

Skills

Leadership skills

Team development

Innovation

Strategic thinking

Client experience

Job description

Who We Are Looking For

State Street Investment Management (“State Street IM”, formerly known as State Street Global Advisors or SSGA) is seeking a CX Platform – Global Head of Platforms and Development, Managing Director. The ideal candidate will have a proven track record in managing development resources and planning for both BAU and strategic projects. This role is responsible for setting the technology strategy for our asset management client experience stack, leveraging the latest tools such as AI, and building high-performance teams through coaching and training. The successful candidate will also drive technology partnerships with leading third-party tech firms. This position is global in scope and will play a critical role in shaping the future of client experience technology at State Street. This role will report directly to State Street IM’s Global Head of Client Experience Technology and Business Service within the Chief Operating Officer (COO) organization.

What You Will Be Responsible For

• Lead and manage global development resources for both BAU and strategic initiatives
• Oversee planning and execution of technology projects to support asset management client experience
• Coach, train, and develop a high-performance technology and software development team
• Set and execute the technology strategy for the client experience tech stack, with a focus on innovation and future-readiness
• Leverage the latest technology tools, including AI, to drive business outcomes
• Establish and manage technology partnerships with third-party tech firms
• Foster a culture of continuous improvement, collaboration, and accountability
• Ensure alignment of technology initiatives with business goals and regulatory requirements

What We Value

• Strong leadership and team development skills
• Experience managing large-scale, multi-location technology teams and projects
• Strategic thinking with a focus on innovation and client outcomes
• Deep understanding of asset management technology and client experience platforms
• Ability to build and manage external technology partnerships

About State Street

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range

$170,000 - $267,500 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

EEO Statement

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-782565