Global Head of Customer Success & Value

Eightfold AI; Santa Clara (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Eightfold AI is seeking a Head of Customer Success & Value to lead a transformation of our Customer Success organization. You will unify Customer Success, Customer Value, and Adoption into an outcomes-driven function responsible for the ongoing success of our global customers.

The role focuses on proactive value creation, adoption metrics, and defining success plans with clear business outcomes across enterprise and scaled accounts.

Qualifications

• Significant leadership experience across Customer Success, Customer Value, Adoption, or post-sales in enterprise SaaS, AI, cloud, or platform businesses.
• Experience leading and developing global customer-facing teams across regions.
• Experience building and scaling Customer Success operating models, segmentation, playbooks, metrics, and teams.

Responsibilities

• Lead and evolve Eightfold's global Customer Success organization.
• Build a customer success model focused on proactive value creation, adoption, and measurable outcomes.
• Own adoption and consumption across the Eightfold platform, including AI capabilities.
• Drive retention and growth through demonstrated value, adoption, and ROI.
• Serve as executive sponsor to CHROs, CIOs, and other senior executives at strategic customers.

Skills

Leadership

Customer Success

Executive relationships

Cross-functional leadership

Value realization

Adoption metrics

ROI measurement

Job description

Eightfold AI is seeking a Head of Customer Success & Value to lead a transformation of our Customer Success organization. You will unify Customer Success, Customer Value, and Adoption into an outcomes-driven function responsible for the ongoing success of our global customers.

The role focuses on proactive value creation, adoption metrics, and defining success plans with clear business outcomes across enterprise and scaled accounts.