Global Hardware Support Technician II

Astreya; Mountain View, Northern (CA, KY); Hybrid; USD 26,000 - 42,000; Full time

Benefits offered by this job

Education Assistance

Career development

Medical coverage

401k plan

Paid time off

Wellness program

Job summary

Astreya is seeking a Hardware Support Technician II in Mountain View, CA to handle procurement, inventory, asset management and logistics for pre-market consumer electronics. The role includes image flashing, firmware upgrades, and resolving device issues while supporting live events.

The ideal candidate has a high school diploma or GED, IT aptitude, strong communication skills, and the ability to work in a fast-paced, team environment in a dynamic IT services setting.

Qualifications

• High school diploma or GED; 2–5 years’ related experience or an equivalent combination of education and experience.
• IT savvy and interested in new technologies.
• Knowledgeable about inventory, and comfortable in an IT inventory environment.
• Capable of following technical instructions to flash drives, image devices and rewrite hardware IDs.
• Excellent communicator in written and verbal English.
• Ability to work in a team and excel in a fast paced environment.
• Strong organization skills and ability to identify steps to achieve objectives.

Responsibilities

• Participates with inventory and asset management including receipt and disposition of hardware.
• Documents defects of pre-mass production hardware and/or software.
• Performs hardware reworks (e.g., swapping boards/chips, removing write-protect screws).
• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware IDs).
• Conducts servo flashing and firmware upgrades.
• Resolves support tickets on device issues; provides technical support during events (travel often required).
• Other duties as required.

Skills

IT savvy

Inventory management

Communication

Teamwork

Adaptability

Education

HS diploma or GED

Tools

Excel

Job description

Astreya is seeking a Hardware Support Technician II in Mountain View, CA to handle procurement, inventory, asset management and logistics for pre-market consumer electronics. The role includes image flashing, firmware upgrades, and resolving device issues while supporting live events.

The ideal candidate has a high school diploma or GED, IT aptitude, strong communication skills, and the ability to work in a fast-paced, team environment in a dynamic IT services setting.