Global Group Lead, Digital Product & Experience

7-Eleven, Inc; Irving (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

7-Eleven, Inc. in Irving, TX is seeking a Group Manager of digital customer experiences to lead product strategy for consumer-facing services and oversee a team of product managers across multiple time zones.

The role focuses on discovery, activation, personalization and engagement across the brand, while ensuring reliable, scalable digital capabilities. The position requires extensive digital product management experience, strong cross-functional leadership, and the ability to translate

Qualifications

• 8 years of experience in digital / agile product management.
• 4 years of experience leading other product managers, including senior product managers, with ownership of consumer-facing digital products, customer engagement experience, platform capabilities, or shared services.
• Experience with consumer accounts, onboarding, activation, personalization or engagement experiences, with awareness of privacy, fraud and operational constraints.
• Significant experience working with design and engineering, including managed full stack teams.

Responsibilities

• Owns the strategy and roadmap for customer engagement experiences and supporting digital capabilities, ensuring priorities improve discovery, activation, personalization, service adoption, and overall experience quality.
• Leads execution of customer journeys that improve awareness, trial, repeat usage and cross-service engagement, ensuring experience requirements are clear and connected to measurable outcomes.
• Leads a team of product managers across multiple time zones and develops clear recommendations and investment plans for leadership review.

Skills

Digital product management

Team leadership

Cross-functional collaboration

User engagement

Strategic thinking

Education

Bachelor's degree

MBA or Master's degree

Job description

7-Eleven, Inc. in Irving, TX is seeking a Group Manager of digital customer experiences to lead product strategy for consumer-facing services and oversee a team of product managers across multiple time zones.

The role focuses on discovery, activation, personalization and engagement across the brand, while ensuring reliable, scalable digital capabilities. The position requires extensive digital product management experience, strong cross-functional leadership, and the ability to translate