Global Freight Forwarding Enterprise International Account Manager (FLEXIBLE LOCATION)

UPS; Dallas (TX); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

UPS is seeking an Enterprise International Account Manager to manage a portfolio of multinational Global Freight Forwarding customers. You will own the commercial relationship, drive revenue growth, and align UPS capabilities across international air, ocean, and customs brokerage.

The role requires consultative selling, executive relationship management, and cross-functional leadership to deliver tailored logistics solutions and sustained partnerships.

Qualifications

• 5-10+ years in logistics, freight forwarding, or enterprise sales.
• Experience with global air/ocean freight, customs brokerage, or supply chain solutions.
• Strong leadership and executive presentation skills.

Responsibilities

• Serve as primary commercial contact for enterprise global freight forwarding customers.
• Drive revenue growth and opportunity expansion within assigned accounts.
• Lead cross-functional coordination to support solution delivery and implementation.
• Conduct regular business reviews and align strategies with customer objectives.

Skills

Strategic accounts

Enterprise sales

Consultative selling

International logistics

Financial acumen

Executive communication

Negotiation

Data analysis

Cross-functional leadership

Global trade regulations

CRM platforms

Multinational engagements

Freight pricing

Education

Bachelor's degree in Business or related field

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Global Freight Forwarding (GFF) Enterprise International Account Manager is responsible for managing, retaining, and growing a portfolio of strategic multinational customers within UPS Global Freight Forwarding. This role serves as the primary commercial relationship owner for assigned enterprise accounts, driving customer satisfaction, revenue growth, profitability, and long-term strategic alignment across international air freight, North American Air Freight, ocean, and customs brokerage.

The Enterprise International Account Manager acts as the voice of the customer internally while leveraging UPS's global network, products, and capabilities to develop tailored logistics solutions that create value for customers and UPS. The position requires strong consultative selling skills, executive relationship management, cross-functional leadership, and a deep understanding of international trade and transportation.

Key Responsibilities

Customer Relationship Management

• Serve as the primary commercial contact for assigned enterprise global freight forwarding customers.
• Develop and maintain relationships with customer stakeholders, including logistics, procurement, supply chain, transportation, and executive leadership teams.
• Conduct regular business reviews to assess performance, identify opportunities, and strengthen customer partnerships.
• Understand customer business objectives, supply chain challenges, and strategic priorities.

Revenue Growth & Account Development

• Execute account growth strategies designed to increase revenue, profitability, and share of wallet.
• Identify and pursue opportunities across the GFF portfolio of services.
• Lead account planning and pipeline development activities.
• Drive retention and expansion efforts within existing customer organizations.

Strategic Account Leadership

• Develop and maintain comprehensive account plans for assigned enterprise customers.
• Coordinate cross-functional teams to support customer objectives and solution implementation.
• Lead customer strategy discussions, opportunity reviews, and growth initiatives.
• Monitor market conditions, trade developments, and competitive activity impacting customer supply chains.

Executive & Cross-Functional Collaboration

• Partner with Product, Pricing, Operations, Customs Brokerage, Trade Management, Finance, and Implementation teams.
• Collaborate with regional and global stakeholders to support multinational customer requirements.
• Present account strategies and business reviews to internal leadership teams.
• Advocate for customer needs while maintaining alignment with business objectives.

Knowledge & Skills

• Strategic account management
• Enterprise sales and relationship development
• Consultative selling and solution design
• International logistics and transportation knowledge
• Financial and commercial acumen
• Executive presentation and communication skills
• Negotiation and contract management
• Data analysis and KPI management
• Cross-functional leadership
• Knowledge of global trade regulations and customs requirements
• Experience with CRM platforms (Salesforce or equivalent)
• Experience leading multinational customer engagements
• Understanding of freight forwarding pricing and procurement processes

Qualifications

Experience

• 5-10+ years of logistics, freight forwarding, supply chain, transportation, or enterprise sales experience.
• Proven success managing large strategic or multinational customer accounts.
• Experience with global air freight, ocean freight, customs brokerage, or supply chain solutions.
• Demonstrated success growing revenue within complex enterprise accounts.

Education

• Bachelor's degree in Business, Supply Chain, Logistics, International Business, Marketing, or related field preferred.
• Equivalent combination of education and experience may be considered.

Compensation & Benefits

• Our compensation reflects the cost of labor across several US
• geographic markets. The base pay for this position ranges from
• $100,320/year to $199,980/year. Pay is based on several factors including
• but not limited to, market location and may vary depending on
• job-related knowledge, skills, and education/training and a
• candidate’s work experience. Hired applicants may be eligible for
• annual short-term and/or long-term incentive compensation
• programs depending on the level of the position. Payments under
• these annual programs are not guaranteed and are dependent
• upon a variety of factors including, but not limited to, individual
• performance, business unit performance, and/or the company’s
• performance.
• Hired applicants may be eligible for Medical/prescription drug
• coverage, Dental coverage, Vision coverage, Flexible Spending
• Account, Health Savings Account, Dependent Care Flexible
• Spending Account, Basic and Supplemental Life Insurance &
• Accidental Death and Dismemberment, Disability Income
• Protection Plan, Employee Assistance Program, 401(k) retirement
• program, Vacation, Paid Holidays and Personal time, Paid Sick and
• Family and Medical Leave time as required by law, and Discounted
• Employee Stock Purchase Program.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.