Industrial Engineer Supervisor | Flex Location)

UPS; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

United Parcel Service, Inc. is hiring a Global Freight Forwarding NAAF Linehaul Network Supervisor in the United States.

You will oversee daily planning, execution, and optimization of the North American Air Freight linehaul network across multiple states and shifts, working with engineering teams to deploy best practices. You will analyze lane utilization, costs, and carrier performance to improve service reliability, drive cost discipline, and ensure KPIs and profitability targets.

Qualifications

• Requires 5+ years in IE, freight forwarding, air cargo, and logistics operations.
• Experience in network modeling, forecasting, and capacity planning.
• Strong analytical, problem-solving, and communication abilities.

Responsibilities

• Oversee daily planning, execution, and optimization of the North American Air Freight linehaul network.
• Analyze lane utilization and transportation costs to optimize schedules and carrier performance.
• Support network redesigns, rebids, and transportation optimization initiatives.
• Collaborate with US operations on gateway and hub staffing and capacity planning.
• Coordinate contingency plans during weather events and volume surges.
• Use data to identify trends and opportunities; drive cost discipline with cross-functional teams.
• Ensure solutions meet KPIs, service expectations, and profitability targets.
• Lead and train staff on new processes and standards post-implementation.
• Promote UPS culture of integrity, customer responsiveness, teamwork, and shareholder value.
• Adhere to UPS policies, procedures, and client requirements.

Skills

Analytical thinking

Communication skills

Excel

Education

Bachelor's Degree in Industrial Engineering / Supply Chain / Logistics / Transportation

Tools

Power BI

Domo

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Global Freight Forwarding (GFF) NAAF Linehaul Network Supervisor is responsible for overseeing the daily planning, execution, and optimization of the North American Air Freight (NAAF) linehaul transportation network. He/She works with engineering departments to develop, implement, and deploy approved operational processes and best practices consistently throughout the company. He/She improves service reliability and production performance using technology initiatives and ensures that each operation is using the most cost‑effective solutions. He/She provides project management support to multiple highly complex new internal/external customer projects. This position trains operations staff in the newly developed processes and standards to ensure post implementation success and continued process improvement. This position supports operations over multiple states and shifts, utilizing multiple systems and process models to provide tools, training, and assistance as needed to support the achievement of the business plan. This position also ensures that best practices are identified, documented, implemented and forwarded to other regions. He/She embraces company culture and promotes its qualities of business integrity, customer responsiveness, teamwork, and shareholder value among employees. This position may supervise others.

Key Responsibilities

• Analyze lane utilization and transportation costs to identify opportunities to optimize network schedules, and carrier performance and resolve service failures, capacity constraints, and eliminate routing disruptions.
• Recommend lane additions, eliminations, consolidations, and frequency changes.
• Support network redesign, rebids, and transportation optimization initiatives.
• Work closely with US operations on gateway and hub staffing and capacity planning
• Coordinate contingency plans during weather events, volume surges, and operational disruptions.
• Utilize transportation and operational data to identify trends and opportunities.
• Partner with Operations and cross‑functional teams to drive cost discipline and implement sustainable corrective actions to improve E2E service.
• Ensure solutions meet contractual KPIs, service expectations, and profitability targets.
• Support operations to implement and pilot innovative tools and technologies
• Ensure adherence to UPS policies, procedures, and client requirements.

Qualifications

• Bachelor's Degree in Industrial Engineering, Supply Chain Management, Logistics, Transportation, or related field preferred.
• 5+ years of experience in IE, freight forwarding, air cargo, and supply chain logistics operations knowledge
• Experience in network modeling, forecasting, and capacity planning
• Experience driving cost, service, and contractual performance
• Advanced Microsoft Excel skills; experience with Power BI, Domo, or similar reporting tools preferred.
• Advanced analytical, problem‑solving, and critical‑thinking skills
• Strong written and verbal communication skills

Why This Role

• High‑impact role with direct influence on operational performance
• Opportunity to lead people while remaining hands‑on with engineering
• Great team collaboration
• Exposure to innovative technology, and continuous improvement

Additional Information

• Position can be based in Louisville, Chicago, JFK, Atlanta or DFW

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.