Global Freight Claims Specialist

Rockwell Automation; Whitestown (IN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance including Medical, ,s

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation seeks a Transportation Claims Specialist to lead freight claims across domestic and international networks, investigating damages, shortages, and delays to maximize recovery while ensuring regulatory compliance.

You will work with plants, DCs, suppliers, customers, and carriers, using MyEZClaim and SAP Quality Notes to drive a global claims process and continuous improvement across logistics partners.

Qualifications

• Bachelor's degree in relevant field.
• 5+ years of hands-on experience in freight claims management across multiple modes and international/domestic shipments.

Responsibilities

• Investigate freight claims related to damage, shortage, loss, or delayed delivery across multiple transport lanes.
• Analyze contracts (Incoterms, vendor agreements) to assess liability and ensure accurate settlement.
• Negotiate claim values and lead collection efforts within authorized limits; escalate high-impact cases.
• Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams for swift resolutions.
• Maintain detailed documentation using MyEZClaim, SAP Quality Notes, and internal claims tools.
• Develop and implement a global freight claims process and support rollout.
• Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims.
• Monitor claim trends, recovery rates, and financial impact through reporting and analysis.
• Ensure compliance with Carmack Amendment, Montreal Convention, and FMCSA guidelines.

Skills

Freight claims management

MyEZClaim

SAP Quality Notes

Incoterms

Carmack Amendment

Project management

Six Sigma

PMP

CargoWise

Education

Bachelor's degree

Tools

MyEZClaim

SAP Quality Notes

CargoWise

Job description

Rockwell Automation seeks a Transportation Claims Specialist to lead freight claims across domestic and international networks, investigating damages, shortages, and delays to maximize recovery while ensuring regulatory compliance.

You will work with plants, DCs, suppliers, customers, and carriers, using MyEZClaim and SAP Quality Notes to drive a global claims process and continuous improvement across logistics partners.