Global Franchise Operations Leader

United Franchise Group; West Palm Beach (FL); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Travel opportunities

Full benefits (Medical, Dental, Vision

Life insurance

401(k) with company match

Employee development programs

Team events

Job summary

United Franchise Group is seeking a Vice President of Operations to lead the franchise network's operational strategy, performance, and support systems. You will partner with franchisees and executive leadership to drive continuous improvement and profitability.

You will oversee multi-location operations, develop scalable processes, and mentor teams across the organization. This role demands strategic vision, strong financial acumen, and travel as needed to support our footprint.

Qualifications

• Bachelor’s degree or equivalent education from College or Technical school.
• 10+ years of related experience and/or training may be required.
• Strong Project Management experience.
• Proven experience managing and optimizing franchise operations and driving system-wide improvements in a multi-location business.
• Strong understanding of franchise systems, operations, and financials.
• In-depth knowledge of franchise laws, industry trends, and best practices in operations and compliance.
• Proficient computer skills including MS Office products and scheduling programs.
• Willing to travel as needed.

Responsibilities

• Develop and execute long-term strategies to grow and optimize the Franchise system.
• Oversee franchise operations, ensuring consistency, efficiency, and high-quality service to improve profitability.
• Build strong relationships, share best practices to support and educate on operational strategies.
• Lead and develop training program to equip franchisees and staff with skills and knowledge needed.
• Monitor financial performance, identify opportunities for cost saving and drive initiatives to increase revenue and profitability for franchisees.
• Provide regular reports to executive leadership and franchisees, offering insights for improvement.
• Resolve any challenges, disputes or issues that may arise ensuring a prompt and effective response.

Skills

Project Management

Franchise operations

Franchise systems

Operations

Financials

Franchise laws

Industry trends

Operations compliance

MS Office

Scheduling software

Willing to travel

Education

Bachelor's degree or equivalent

Tools

MS Office

Scheduling software

Job description

United Franchise Group is seeking a Vice President of Operations to lead the franchise network's operational strategy, performance, and support systems. You will partner with franchisees and executive leadership to drive continuous improvement and profitability.

You will oversee multi-location operations, develop scalable processes, and mentor teams across the organization. This role demands strategic vision, strong financial acumen, and travel as needed to support our footprint.