Global Fleet Issues & Escalation Lead

Amazon

Bellevue (WA)

On-site

USD 116,000 - 160,000

Full time

33 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC in Bellevue, WA is seeking a creative and efficient program manager to build policies, processes, and standards for high-priority issue management across Global Fleet and Products. You will partner with program and product teams to develop solutions that balance speed, quality, and cost, inspect root causes, and deliver high-quality responses to delivery partners and Amazon leaders.

The role thrives in ambiguity, requires influencing leadership, and strong written and

Qualifications

5+ years of program or project management experience.
Experience using data and metrics to determine and drive improvements.
Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

Create and deploy high-priority issue management policies, processes, and standards.
Guide the responsible program or product managers through the issue process from start to finish.
Dive deep into the processes driving the issue and partner with program and product teams to develop solutions.
Facilitate meetings with Global Fleet and Products leadership to gather feedback on root cause, potential solutions, and customer responses.
Regularly report program status to Global Fleet and Products leadership.
Work with technology teams to build/adjust tools to enable ideal future state issue management process.